Account Access Recovery

Can't access your Tabbio account? Since Tabbio uses passwordless authentication, recovering access is straightforward and secure.

How Tabbio Authentication Works

Tabbio doesn't use traditional passwords. Instead, we use:

• Magic Links: Secure, time-limited login links sent to your email
• Google Authentication: OAuth 2.0 integration with your Google account

No passwords to forget or reset!

Regaining Account Access

Option 1: Request New Magic Link

1. Go to tabbio.com/auth/login
2. Enter your registered email address
3. Click "Send Magic Link"
4. Check your email for the secure login link
5. Click the link to access your account instantly

Option 2: Use Google Login

1. Go to tabbio.com/auth/login
2. Click "Continue with Google"
3. Select the Google account you used to sign up
4. Grant permission to Tabbio
5. You'll be logged in automatically

Common Access Issues

1. Magic Link Not Received

Solutions:

1. Check spam folder - Magic links sometimes go to spam
2. Wait 2-3 minutes - Email delivery can be delayed
3. Add to contacts - Add noreply@tabbio.com to your contacts
4. Verify email - Ensure you're using the correct email address
5. Request new link - Try requesting another magic link

2. Magic Link Expired

Solutions:

1. Magic links expire after 15 minutes for security
2. Request a new magic link
3. Use the link immediately after receiving it
4. Check you're clicking the most recent link

3. Google Login Issues

Solutions:

1. Clear browser cache - Clear cookies and cache
2. Try incognito mode - Use private/incognito browsing
3. Check Google account - Ensure your Google account is active
4. Update browser - Use the latest browser version
5. Different browser - Try a different web browser

4. Wrong Email Address

Solutions:

1. Try alternative emails - Use other email addresses you might have used
2. Check email history - Look for old Tabbio emails in your accounts
3. Remember signup method - Recall if you used Google or magic link signup
4. Contact support - If you're certain you have an account

Email Access Issues

Can't Access Email Account

If you can't access your registered email:

1. Recover email account - Use your email provider's recovery process
2. Contact email support - Reach out to your email provider
3. Update email - If you have alternate access, update your Tabbio email
4. Contact Tabbio support - We can help verify your identity

Email Provider Problems

Gmail Issues

• Check Social, Promotions, and Spam tabs
• Ensure Gmail account is active
• Try accessing via web instead of app

Outlook/Hotmail Issues

• Check Focused and Other inboxes
• Verify account is not suspended
• Clear Outlook app cache if using mobile

Corporate Email Issues

• Check with IT department about email filters
• Corporate firewalls might block authentication emails
• Try personal email if you have one linked

Account Verification

If You're Not Sure About Your Account

1. Check for old emails - Search your email for "Tabbio" or "tabbio.com"
2. Try both methods - Attempt both magic link and Google login
3. Check different emails - Try all your email addresses
4. Remember signup date - Think about when you might have signed up

Account Doesn't Exist

If we can't find your account:

1. Verify email spelling - Double-check for typos
2. Try signup - You might need to create a new account
3. Check variations - Try email addresses with different formats
4. Contact support - We can help search for your account

Browser and Technical Issues

Browser Problems

1. Update browser - Ensure you're using the latest version
2. Clear cache - Delete cookies and browsing data
3. Disable extensions - Try logging in with extensions disabled
4. JavaScript enabled - Ensure JavaScript is enabled
5. Allow cookies - Tabbio requires cookies for authentication

Mobile Access Issues

1. Update mobile browser - Use the latest version
2. Try desktop - Attempt login from a computer
3. Clear mobile cache - Clear browser data on mobile
4. Different browser - Try Chrome, Safari, or Firefox mobile

Security Considerations

Why Passwordless is Safer

• No passwords to steal - Hackers can't steal what doesn't exist
• Time-limited access - Magic links expire quickly
• Unique links - Each magic link is one-time use only
• Email verification - Requires access to your email account

Protecting Your Account

1. Secure your email - Use strong email account security
2. Keep email updated - Maintain current email address
3. Monitor logins - Watch for unexpected login notifications
4. Use trusted devices - Only log in from your own devices

Mobile Device Issues

iOS Safari Problems

1. Clear Safari cache in Settings
2. Disable content blockers temporarily
3. Check Safari privacy settings
4. Try Chrome app instead

Android Chrome Problems

1. Clear Chrome app data
2. Update Chrome app
3. Check site permissions
4. Try Firefox mobile

Getting Help

Before Contacting Support

1. Try both login methods - Magic link and Google
2. Check all email accounts - Try different email addresses
3. Clear browser cache - Reset browser data
4. Try different device - Use computer, phone, or tablet
5. Wait and retry - Sometimes temporary issues resolve

Contact Support

If you still can't access your account:

Email: ahmed@tabbio.com Response Time: 24-48 hours Available: Monday-Friday, 9 AM - 6 PM UTC

Information to Provide

• Email addresses you might have used
• Signup method (Magic Link or Google)
• Last successful login date if you remember
• Error messages you're seeing
• Browser and device information
• Screenshots if helpful

Account Recovery Checklist

• [ ] Tried magic link with correct email?
• [ ] Checked spam/junk folder?
• [ ] Attempted Google login?
• [ ] Tried alternative email addresses?
• [ ] Cleared browser cache and cookies?
• [ ] Used different browser or device?
• [ ] Waited 2-3 minutes for email delivery?
• [ ] Contacted email provider if needed?
• [ ] Reached out to Tabbio support?

Prevention Tips

Keep Access Secure

1. Bookmark login page - Save the correct Tabbio login URL
2. Keep email secure - Maintain access to your registered email
3. Update contact info - Keep your email address current
4. Save trusted devices - Use devices you control
5. Monitor notifications - Watch for login alerts

Multiple Access Methods

• Google backup - If you used magic link, consider linking Google
• Email backup - Keep multiple email addresses if possible
• Device variety - Don't rely on just one device

Next Steps After Recovery

• Update your profile
• Review account settings
• Check security settings
• Contact support if you need help