Account Suspension and Recovery

Learn why Tabbio accounts may be suspended, how to recover access, and steps to prevent future issues with your professional profile.

Understanding Account Suspensions

Why Accounts Get Suspended

Security Protection:

• Multiple suspicious login attempts
• Unusual activity patterns detected
• Compromised account indicators
• Geographic anomalies in access patterns

Policy Violations:

• Fake or misleading profile information
• Harassment or inappropriate messaging
• Spam or automated job applications
• Violation of terms of service

Technical Issues:

• Payment problems with premium subscriptions
• API abuse or scraping attempts
• Bulk data extraction violations
• Automated account creation detection

Types of Suspensions

Temporary Security Hold (Most Common):

• ⏱️ Duration: 24-72 hours
• 🔒 Reason: Suspicious activity detection
• 🔓 Recovery: Often automatic after verification
• 📧 Notification: Immediate email alert

Policy Violation Suspension:

• ⏱️ Duration: 7-30 days (depending on severity)
• 🚫 Reason: Community guidelines violation
• 🔍 Recovery: Requires manual review
• 📝 Action: Appeal process available

Permanent Suspension:

• ⏱️ Duration: Permanent (rare)
• 🚨 Reason: Serious policy violations or repeated offenses
• 🔐 Recovery: Only through formal appeal process
• ⚖️ Review: Requires executive team approval

Immediate Steps When Suspended

Don't Panic - Most Suspensions Are Temporary

First 10 Minutes:

1. Check your email for suspension notification
2. Read the suspension reason carefully
3. Note the suspension duration if provided
4. Gather relevant information about your recent activity
5. Don't create a new account (this will make things worse)

Check Email for Official Communication

Look for emails from:

• security@tabbio.com: Security-related suspensions
• support@tabbio.com: Policy violation notifications
• noreply@tabbio.com: Automated suspension alerts

Email will include:

• Reason for suspension
• Expected duration
• Required actions (if any)
• Appeal instructions
• Timeline for resolution

Verify Suspension Status

Attempt to log in to confirm suspension:

• You'll see a suspension notice on login
• Note any specific instructions provided
• Screenshot the message for your records
• Check if partial access is available (rare)

Self-Service Recovery Options

Security Hold Recovery

For Suspicious Activity Suspensions:

1. Wait for verification email (usually within 1 hour)
2. Click verification link in the email
3. Answer security questions about your account:
   • Recent profile changes you made
   • Typical login locations
   • Recent job applications or connections
4. Confirm identity through additional verification if requested
5. Access should be restored within 2-4 hours

Two-Step Verification Process

Enhanced Security Check:

1. Primary Verification:

   • Confirm personal details from your profile
   • Verify recent account activity
   • Answer questions about your professional history

2. Secondary Verification (if needed):

   • Upload government-issued ID
   • Provide additional contact information
   • Confirm ownership of professional social profiles

Automated Recovery Timeline

Expected Resolution Times:

• Security holds: 2-8 hours
• Minor policy violations: 1-3 business days
• Complex cases: 3-7 business days
• Appeal reviews: 7-14 business days

Manual Appeal Process

When to File an Appeal

Appeal if:

• ✅ You believe the suspension was in error
• ✅ You've corrected the policy violation
• ✅ You can provide evidence supporting your case
• ✅ The automated recovery failed

Don't appeal if:

• ❌ You knowingly violated policies
• ❌ The suspension is temporary and nearly expired
• ❌ You've already filed a recent appeal
• ❌ You created multiple accounts to bypass suspension

How to Submit an Appeal

Email Requirements:

• To: ahmed@tabbio.com
• Subject: "Account Suspension Appeal - [Your Email]"
• Required Information:
  • Full name and registered email
  • Date and reason for suspension
  • Detailed explanation of your case
  • Any supporting evidence
  • Promise to follow community guidelines

Appeal Email Template

Subject: Account Suspension Appeal - john.doe@email.com

Dear Tabbio Support Team,

I am writing to appeal the suspension of my account (john.doe@email.com)
that occurred on [date]. According to the notification I received, my
account was suspended for [specific reason].

I believe this suspension was issued in error because:
[Explain your case with specific details]

Supporting evidence:
- [Attach any relevant screenshots, documents, or explanations]
- [Timeline of events leading to suspension]
- [Any witness accounts or additional context]

I understand and commit to following all Tabbio community guidelines
moving forward. I have reviewed the terms of service and will ensure
my future activity complies with all policies.

I respectfully request that you review my case and restore access to
my professional profile.

Thank you for your consideration.

Best regards,
[Your Full Name]
[Phone Number]
[Any additional contact information]

Appeal Review Process

What Happens Next:

1. Acknowledgment: You'll receive confirmation within 24 hours
2. Investigation: Our team reviews your case (3-7 business days)
3. Additional Information: We may request clarification or evidence
4. Decision: You'll receive a final decision with explanation
5. Resolution: Account restored or appeal denied with reasoning

Common Suspension Scenarios and Solutions

Suspicious Login Activity

Scenario: Account suspended after login from new device/location

Solution:

1. Verify it was you who attempted the login
2. Complete security verification process
3. Add device to trusted devices to prevent future issues
4. Consider enabling location alerts for travel

Prevention:

• Notify support of extended international travel
• Use Google OAuth for more reliable authentication
• Keep your recovery email updated

Fake Profile Information

Scenario: Suspended for misleading or false profile data

Solution:

1. Identify inaccurate information in your profile
2. Gather documentation proving correct information
3. Submit appeal with supporting documents
4. Commit to keeping profile accurate moving forward

Required Documentation:

• Government-issued ID for name verification
• LinkedIn profile or resume for work history
• Educational transcripts for degree verification
• Professional references for experience validation

Inappropriate Messaging

Scenario: Suspended for sending inappropriate messages to other users

Solution:

1. Review your recent messages to understand the violation
2. Acknowledge the inappropriate behavior in your appeal
3. Demonstrate understanding of community guidelines
4. Commit to professional communication standards

Prevention:

• Keep all messages professional and job-related
• Avoid personal comments or inappropriate content
• Respect user boundaries and preferences
• Use appropriate language at all times

Automated Application Spam

Scenario: Suspended for applying to too many jobs too quickly

Solution:

1. Explain legitimate job search activity if applicable
2. Provide evidence of genuine applications
3. Commit to following application rate limits
4. Use manual applications instead of bulk tools

Prevention:

• Apply to jobs individually and thoughtfully
• Customize each application and cover letter
• Avoid third-party automation tools
• Respect daily application limits

During Suspension: What You Can and Cannot Do

What's Blocked During Suspension

Complete Account Block:

• ❌ Cannot log in to your account
• ❌ Cannot access or edit your profile
• ❌ Cannot send or receive messages
• ❌ Cannot apply to jobs
• ❌ Cannot view job listings (in most cases)
• ❌ Cannot use mobile app features

What Continues During Suspension

Background Activity:

• ✅ Your profile remains visible to existing connections (usually)
• ✅ Previous applications remain active
• ✅ Scheduled messages/interviews proceed as planned
• ✅ Premium subscription billing continues
• ✅ Email notifications may still be sent

Communicating During Suspension

Professional Obligations:

• Contact active recruiters directly via email/phone
• Inform interview contacts about temporary account issues
• Use alternative professional networks if needed
• Keep job search active through other channels

Account Recovery Best Practices

Document Everything

Keep Records Of:

• Screenshots of suspension notice
• All email communications with Tabbio support
• Timeline of events leading to suspension
• Supporting evidence and documentation
• Contact information for witnesses or references

Be Patient and Professional

During Recovery Process:

• ✅ Respond promptly to information requests
• ✅ Provide complete and honest information
• ✅ Maintain professional tone in all communications
• ❌ Don't send multiple appeals or angry messages
• ❌ Don't try to bypass suspension with new accounts

Follow Up Appropriately

Communication Timeline:

• Initial response: Within 24 hours of your appeal
• Follow-up: If no response after 5 business days
• Status update: Weekly for complex cases
• Final decision: Usually within 2 weeks maximum

Preventing Future Suspensions

Profile Maintenance

Keep Your Profile Accurate:

• [ ] Regularly update work experience and education
• [ ] Use real, professional photos
• [ ] Verify contact information is current
• [ ] Remove outdated or incorrect information
• [ ] Be honest about skills and experience levels

Behavior Guidelines

Professional Conduct:

• [ ] Keep all interactions professional and respectful
• [ ] Follow job application etiquette
• [ ] Respect other users' privacy and boundaries
• [ ] Avoid spamming or excessive messaging
• [ ] Report inappropriate behavior instead of responding

Security Awareness

Account Security:

• [ ] Monitor login activity regularly
• [ ] Use strong email password with 2FA
• [ ] Be cautious on public WiFi networks
• [ ] Report suspicious account activity immediately
• [ ] Keep recovery information updated

Technical Compliance

Platform Usage:

• [ ] Don't use automation tools or bots
• [ ] Respect rate limits for applications and messages
• [ ] Avoid bulk data extraction or scraping
• [ ] Use the platform as intended for job searching/recruiting
• [ ] Report technical issues instead of working around them

Getting Help During Recovery

Priority Support Channels

For Suspended Accounts:

• Email: ahmed@tabbio.com (highest priority for suspensions)
• Subject Line: Always include "SUSPENSION" for faster routing
• Response Time: 4-24 hours for suspension-related issues
• Available: 24/7 for urgent suspension matters

Information to Include in Support Requests

Always Provide:

• Your full name and registered email address
• Date and time of suspension
• Specific reason provided for suspension
• Screenshots of suspension notice
• Timeline of events leading to suspension
• Any relevant supporting documentation

What NOT to Do When Suspended

Common Mistakes:

• ❌ Creating new accounts to bypass suspension
• ❌ Asking friends/colleagues to contact support on your behalf
• ❌ Posting complaints on social media
• ❌ Sending angry or threatening messages
• ❌ Attempting to access account through unofficial means
• ❌ Ignoring the suspension hoping it goes away

Special Situations

Premium Account Suspensions

Subscription Considerations:

• Premium billing may continue during suspension
• Request temporary billing pause for extended suspensions
• Premium features will be restored upon account recovery
• Subscription time may be extended to compensate for suspension

Company Account Suspensions

If You Represent a Company:

• Suspension may affect entire company profile and team access
• Contact support immediately with company details
• Provide corporate verification documents if requested
• Consider temporary alternative recruiting methods

International Users

Geographic Considerations:

• Time zone differences may affect support response times
• Provide local time context in your communications
• Consider cultural/legal differences in documentation
• Use English for all communication with support

Legal and Compliance Considerations

Your Rights During Suspension

What You're Entitled To:

• Clear explanation of suspension reason
• Fair and timely review of your case
• Ability to appeal the decision
• Access to your personal data upon request
• Deletion of your account if desired (after suspension resolution)

GDPR/Privacy Rights

Data Protection During Suspension:

• Your personal data remains protected
• You can request access to your data
• You can request corrections to inaccurate data
• You can request account deletion (with some limitations during active suspensions)

Legal Remedies

If You Believe Suspension is Unfair:

• Complete our internal appeal process first
• Document all communications and decisions
• Consider legal consultation for serious cases
• Understand that terms of service govern most decisions

Account suspensions are often temporary security measures designed to protect both you and the Tabbio community. Most suspensions are resolved quickly through our automated systems or simple verification processes.

Next Steps

• Learn about email security best practices
• Set up security monitoring and notifications
• Understand your data privacy rights