CX Writer - Octopus by RTG - Remote - Immediate Hiring

We are looking for a CX Writer to join our team and help create clear, engaging, and customer-centric experiences across digital and customer touchpoints. The ideal candidate will combine strong writing and communication skills with a solid understanding of Customer Experience (CX), customer journeys, Voice of Customer (VOC), and user needs . You will work closely with CX, Product, UX/UI, Marketing, and other cross-functional teams to turn customer insights into effective content and communication. Key Responsibilities • Create and optimize customer-facing content across different customer touchpoints and channels. • Translate customer insights, feedback, and Voice of Customer (VOC) data into clear and customer-centric content. • Review customer journeys and identify opportunities to improve communication, messaging, and overall customer experience. • Develop and refine content for digital products, services, customer communications, FAQs, guides, notifications, and other customer touchpoints. • Ensure content is clear, consistent, easy to understand, and aligned with the customer journey. • Collaborate with CX, Product, UX/UI, Marketing, and business teams to ensure content supports both customer and business objectives. • Conduct research and analyze customer feedback to understand customer needs, pain points, and expectations. • Support customer journey mapping and identify content or communication gaps across different stages of the journey. • Participate in usability testing and incorporate customer feedback into content improvements. • Contribute to service and product launches by developing or reviewing customer-facing communication and content. • Maintain consistency in tone, terminology, and messaging across customer touchpoints. • Use data and customer feedback to continuously measure and improve the effectiveness of customer communications.

Requirements • 3+ years of experience in Customer Experience, CX Content, UX Writing, Content Writing, Customer Communications, or a related field . • Strong writing and editing skills with the ability to simplify complex information and communicate it clearly. • Strong understanding of customer journeys, customer pain points, and customer-centric design . • Experience working with Voice of Customer (VOC), customer feedback, or customer research . • Experience creating customer-facing content for digital or service environments. • Good understanding of UX principles, usability, and information architecture . • Ability to work collaboratively with cross-functional teams including Product, UX/UI, Marketing, and CX. • Strong analytical and problem-solving skills with a data-driven mindset. • Excellent communication and stakeholder management skills. • Excellent command of English and Arabic , both written and spoken.