Logistics Coordinator
Role overview
Are you someone who enjoys solving operational challenges, coordinating with multiple teams, and delivering outstanding customer support? Join Laundryheap and become part of a fast-growing global operations team supporting business customers across the UK. As a Linen Operations Associate, you'll play a key role in ensuring smooth day-to-day operations by managing customer requests, supporting live logistics, coordinating with internal teams, and maintaining service excellence for our business clients. If you thrive in a fast-paced environment where no two days are the same, we'd love to hear from you.
About Laundryheap Laundryheap is one of the world's fastest-growing on-demand laundry and dry-cleaning companies, operating across 14+ international markets throughout Europe, Asia, and North America. Through technology, operational excellence, and exceptional customer service, we provide a convenient 24-hour laundry and dry-cleaning service trusted by thousands of customers every day. As we continue expanding globally, we're looking for passionate operations professionals who enjoy taking ownership, solving problems, and making a real impact.
What You'll Do Logistics Operations • Monitor live delivery operations to ensure orders are completed efficiently and on time. • Support drivers in real time through calls, chat, and internal communication platforms. • Optimise delivery routes to maximise operational efficiency. • Proactively resolve delivery issues including delays, routing challenges, and operational escalations.
B2B Customer Support • Provide prompt and professional chat support to business customers across the UK. • Resolve operational queries while delivering an exceptional customer experience. • Escalate complex issues to relevant internal teams including Operations, Inventory, and Finance. • Ensure timely updates and clear communication throughout the resolution process.
Order Management • Review and process customer orders accurately. • Verify order details including quantities, collection and delivery addresses, and time slots. • Coordinate with internal teams to ensure seamless order fulfilment. • Monitor order progress and resolve operational exceptions where required.
Driver & Operations Support • Handle driver enquiries relating to scheduling, payments, operational issues, and general support. • Maintain accurate records of driver interactions and follow up on outstanding issues. • Help ensure sufficient driver availability to meet customer demand.
Continuous Improvement • Support operational improvement projects and process optimisation initiatives. • Monitor key operational KPIs and identify potential service bottlenecks. • Maintain internal documentation and operational knowledge bases. • Collaborate closely with teams across the UK to deliver high service standards.
What We're Looking For • Bachelor's degree or equivalent qualification. • 2+ years of experience in Operations, Logistics, Customer Support, Technical Support, or Supply Chain. • Excellent verbal and written communication skills. • Ability to multitask and perform effectively in a fast-paced operational environment. • Comfortable working rotational shifts, including night shifts. • Experience using email and live chat support platforms. • Good working knowledge of Google Sheets or Microsoft Excel. • Strong stakeholder management and coordination skills. • A proactive, customer-focused, and solution-oriented mindset.
Nice to Have • Experience supporting international customers, particularly UK or European markets. • Previous experience in logistics, last-mile delivery, operations, or startup environments. • Familiarity with CRM systems and live operations platforms. • Strong analytical and problem-solving skills. • Ability to work independently while collaborating effectively within a team.
Work Schedule • Office-based role • 9-hour shift (8 working hours + 1-hour break) • 5-day work week • Two rotational week-offs • Rotational shifts, including nights
Why Join Laundryheap? • Join one of the fastest-growing global technology-enabled logistics companies. • Work with international teams supporting business customers across multiple markets. • Be part of a collaborative, ownership-driven culture where your ideas make a difference. • Gain exposure to live logistics, customer operations, and business account management. • Competitive salary with shift allowance. • Comprehensive health insurance. • Excellent opportunities for career growth in a rapidly expanding global business.
Ready to Build the Future of B2B Logistics? If you're passionate about operations, customer experience, and solving real-world logistics challenges, we'd love to hear from you. Apply today and become part of Laundryheap's global operations team.
