Senior Middleware Support Engineer
Role overview
Job Summary We are seeking a highly experienced Senior Middleware Support Engineer to provide operational support for enterprise middleware and API management platforms. The role is responsible for ensuring the availability, performance, and reliability of mission-critical integration services built on IBM middleware technologies. As part of a 24x7 production support organization , the engineer will lead complex incident resolution, perform advanced troubleshooting, monitor middleware platforms, and collaborate with development, infrastructure, and DevOps teams to deliver highly available integration services.
Key Responsibilities • Provide Level 2/Level 3 production support for enterprise middleware and API platforms. • Lead troubleshooting and resolution of complex production incidents affecting middleware services and API integrations. • Support IBM API Connect, IBM Integration Bus (IIB), and IBM App Connect Enterprise (ACE) environments. • Monitor middleware infrastructure, integration services, and API gateways to ensure high availability and optimal performance. • Perform root cause analysis (RCA) and implement preventive actions to minimize recurring incidents. • Manage middleware deployments, configuration changes, patches, and environment maintenance. • Collaborate with application, infrastructure, security, and DevOps teams to resolve cross-functional issues. • Support API lifecycle management, gateway operations, and integration services. • Maintain operational documentation, runbooks, knowledge base articles, and standard operating procedures. • Drive automation initiatives to improve operational efficiency and reduce manual effort. • Participate in release planning, production readiness reviews, and post-deployment validation. • Mentor junior support engineers and provide technical leadership during major incidents. • Ensure compliance with operational standards, SLAs, and ITIL best practices.
Requirements Required Technical Skills Technology Stack • IBM API Connect • IBM Integration Bus (IIB) • IBM App Connect Enterprise (ACE) Core Technical Competencies • Advanced troubleshooting and root cause analysis • Middleware administration and support • API Gateway administration • Enterprise integration patterns • Monitoring and performance tuning • DevOps practices and CI/CD support • Linux system administration • Log analysis and debugging • SSL/TLS certificate management • REST and SOAP web services • MQ connectivity and middleware integrations Hosting Environment • OpenShift • Linux
Preferred Experience • 6–10+ years of experience in Middleware/Application Production Support. • Minimum 4+ years supporting IBM middleware platforms in enterprise production environments. • Strong hands-on experience with IBM API Connect, IBM IIB, and IBM App Connect Enterprise (ACE). • Experience supporting API gateways, enterprise integration platforms, and distributed systems. • Experience working with OpenShift or Kubernetes platforms. • Strong understanding of middleware security, certificates, and networking concepts. • Experience working within Agile and DevOps environments.
