Senior Operations Development Specialist
Role overview
• Analyse existing operational processes to identify improvement opportunities.
• Develop and implement process improvement initiatives using appropriate methodologies.
• Monitor performance metrics and KPIs to evaluate process efficiency.
• Collaborate with cross-functional teams to standardize and optimize workflows.
• Document processes, procedures, and improvement plans.
• Support automation and digital transformation initiatives where applicable. • Conduct root cause analysis and recommend corrective actions. • Provide regular reports and insights to management on process performance.
Requirements • Bachelor’s degree in Business Administration, Industrial Engineering, Operations Management, or related field. • 3–5 years of experience in process improvement, operations, or quality management specially in food delivery industry. • Experience with process mapping ‘VISIO or ARIS” plus workflow analysis. • Familiarity with continuous improvement methodologies (Lean, Six Sigma, etc.) is preferred. • Strong analytical and problem-solving skills. • Proficiency in Microsoft Office, especially Excel or Google sheets, PowerPoint and Metabase.
