Senior Systematics Support Engineer (ALS)
Role overview
Job Summary We are seeking an experienced Senior Systematics Support Engineer (ALS) to provide operational support for mission-critical Systematics ALS (Asset & Liability System) applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of critical banking batch and online processing. As part of a 24x7 production support organization , the engineer will lead production incident resolution, monitor End-of-Day (EOD) batch processing, troubleshoot complex application issues, and work closely with development, infrastructure, and business teams to ensure uninterrupted banking operations.
Key Responsibilities • Provide Level 2/Level 3 production support for Systematics ALS applications. • Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities. • Lead troubleshooting and resolution of complex production incidents affecting Systematics ALS applications. • Analyze batch failures, job abends, JCL errors, and processing delays to ensure successful business processing. • Perform Root Cause Analysis (RCA) and implement permanent corrective actions for recurring issues. • Monitor application performance, batch execution, and system availability to maintain operational stability. • Support production deployments, implementation activities, and post-release validation. • Coordinate with application development, infrastructure, database, and operations teams during production incidents. • Maintain operational documentation, runbooks, support procedures, and knowledge base articles. • Participate in disaster recovery exercises, production readiness reviews, and change management activities. • Mentor junior engineers and provide technical leadership during major incidents. • Ensure compliance with operational standards, SLAs, and ITIL best practices.
Requirements Required Technical Skills Technology Stack • COBOL • JCL • VSAM Core Technical Competencies • Systematics ALS production support • EOD/BOD batch monitoring and support • Batch scheduling and dependency management • Production troubleshooting and root cause analysis • JCL debugging and batch recovery • VSAM file management and troubleshooting • Mainframe production monitoring • Incident, Problem, and Change Management • Performance monitoring and operational support Hosting Environment • IBM z/OS • IBM Mainframe
Preferred Experience • 6–10+ years of experience in Mainframe Production Support. • Minimum 4+ years supporting Systematics ALS applications in enterprise banking or financial services environments. • Strong hands-on experience with COBOL, JCL, and VSAM. • Experience supporting large-scale banking batch processing and mission-critical production environments. • Experience with enterprise job scheduling tools such as Control-M, CA-7, or equivalent. • Familiarity with ITIL-based production support processes. • Knowledge of core banking systems and Asset & Liability Management (ALM) processes is an advantage.
