Senior Systematics Support Engineer (IM/ST)
Role overview
Job Summary We are seeking an experienced Senior Systematics Support Engineer (IM/ST) to provide operational support for mission-critical Systematics Information Management (IM) and Systematics Transaction Server (ST) applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of batch processing and online transaction environments. As part of a 24x7 production support organization , the engineer will lead production incident resolution, monitor end-of-day (EOD) batch processing, troubleshoot system issues, and collaborate with application development, infrastructure, and operations teams to maintain business continuity.
Key Responsibilities • Provide Level 2/Level 3 production support for Systematics IM/ST applications. • Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities. • Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs. • Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations. • Perform root cause analysis (RCA) and implement preventive measures for recurring production issues. • Monitor application health, system performance, and batch execution to ensure operational stability. • Support application releases, production deployments, and implementation activities. • Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues. • Maintain operational documentation, batch schedules, runbooks, and knowledge base articles. • Participate in disaster recovery testing, production readiness reviews, and change implementation. • Mentor junior support engineers and provide technical guidance during major production incidents. • Ensure compliance with SLAs, operational procedures, and ITIL best practices.
Requirements Required Technical Skills Technology Stack • COBOL • JCL • VSAM Core Technical Competencies • Systematics IM/ST production support • EOD/BOD batch monitoring and support • Batch scheduling and job dependency management • Production troubleshooting and root cause analysis • JCL debugging and optimization • VSAM file management and troubleshooting • Mainframe production monitoring • Incident, problem, and change management • Performance monitoring and operational support Hosting Environment • IBM z/OS • IBM Mainframe
Preferred Experience • 6–10+ years of experience in Mainframe Production Support. • Minimum 4+ years supporting Systematics IM/ST applications in enterprise banking or financial services environments. • Strong hands-on experience with COBOL, JCL, and VSAM. • Experience supporting large-scale batch processing and mission-critical production systems. • Familiarity with enterprise scheduling tools such as Control-M, CA-7, or equivalent. • Experience working in ITIL-based production support environments. • Knowledge of banking core systems and transaction processing is highly desirable.
