Infrastructure Specialist

Valleysoft is an IT services provider delivering enterprise technology solutions, application development, IT support, and infrastructure services to clients around the world. Working across a broad enterprise technology landscape, the team supports critical platforms and middleware environments that keep business operations running reliably and securely. This role is a strong fit for someone who enjoys working close to production systems, solving complex technical issues, and helping maintain stable, high-performing infrastructure. As an Infrastructure Specialist, you will play an important part in supporting core server and middleware environments, partnering with cross-functional technical teams, and contributing to the operational reliability of enterprise platforms. Responsibilities • Administer and support AIX and Linux environments. • Install, configure, maintain, and troubleshoot IBM WebSphere Application Server. • Administer and troubleshoot IBM HTTP Server and IBM WebSphere Edge Server. • Support enterprise middleware environments including IBM IIB, IBM ACE, and IBM MQ. • Perform application and middleware deployments and configuration changes. • Monitor infrastructure and middleware availability and performance. • Troubleshoot application connectivity, middleware, network, and infrastructure issues. • Perform log analysis and root-cause analysis for production incidents. • Support system upgrades, patching, configuration changes, and maintenance activities. • Coordinate with application, database, network, security, and other infrastructure teams. • Support production incidents and resolve issues within agreed SLAs. • Prepare technical documentation, operational procedures, and troubleshooting guides. • Participate in change, incident, and problem management processes. • Support backup, recovery, and disaster-recovery activities where required.

Requirements • Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering, or a related technical field. • 5+ years of relevant infrastructure experience, including senior Infrastructure Specialist or L2-L3 support-level experience. • Strong hands-on administration experience with AIX and Red Hat Enterprise Linux. • Production experience supporting enterprise infrastructure and IBM middleware environments. • Hands-on experience with IBM WebSphere Application Server, IBM HTTP Server, IBM IIB or IBM ACE, and IBM MQ. • Experience troubleshooting application connectivity, messaging, server, and middleware issues, and performing root-cause analysis for infrastructure and middleware incidents. • Experience supporting production deployments, configuration changes, patching, and maintenance activities, while handling incidents and service requests within defined SLAs. • Experience documenting incidents, resolutions, and operational procedures, and working within incident, problem, and change management processes. • Experience coordinating with application, database, network, security, and other infrastructure teams. • Good to very good written and spoken English for technical documentation, incident reporting, troubleshooting discussions, and understanding IBM product documentation. • Eligibility to work in Egypt.

Benefits • Private Health Insurance • Training & Development