Senior Account Manager

We are looking for a driven and experienced Senior Account Manager to join our growing Customer Success team. In this role, you will serve as the primary point of contact for a portfolio of our most strategic clients, responsible for nurturing long-term relationships, ensuring client satisfaction, and identifying growth opportunities. You will collaborate cross-functionally with Sales, Product, and Support teams to deliver outstanding value and outcomes for our customers.

Requirements • Own and manage a portfolio of high-value accounts, serving as the main relationship owner and trusted advisor. • Develop and execute tailored success plans aligned with each client's business goals and KPIs. • Drive customer retention by proactively identifying risks, resolving escalations, and ensuring client satisfaction. • Identify upsell, cross-sell, and expansion opportunities within existing accounts and collaborate with the Sales team to close. • Conduct regular business reviews (QBRs) with key stakeholders to track progress, present insights, and reinforce value. • Onboard new clients and ensure smooth handoff from the Sales team, setting expectations and success metrics. • Monitor account health metrics and usage data to proactively address adoption challenges. • Act as the voice of the customer internally by channeling feedback to Product, Engineering, and Leadership. • Mentor junior account managers and contribute to team best practices and playbooks. • Maintain accurate records of client interactions, forecasts, and account plans in the CRM system.

REQUIRED QUALIFICATIONS • 5+ years of experience in account management, customer success, or a client-facing commercial role. • Demonstrated track record of retaining and growing a portfolio of enterprise or mid-market accounts. • Strong communication and presentation skills, with the ability to engage C-level stakeholders. • Proven ability to manage complex relationships and navigate difficult conversations diplomatically. • Analytical mindset with the ability to interpret data and translate insights into action plans. • Highly organized, self-motivated, and able to manage multiple priorities simultaneously.

PREFERRED QUALIFICATIONS • Experience in a SaaS or technology company environment. • Background in consultative selling or value-based account management. • Bachelor's degree in Business, Communications, or a related field.