Assistant Front Office Manager - Accor QE2 - Dubai, UAE
Role overview
Assistant Front Office Manager - Accor QE2 - Dubai, UAE Position Overview Assistant Front Office Manager role in Dubai supporting QE2 Accor operations, responsible for supervising front office activities, enhancing guest recognition, and driving occupancy, revenue, and service excellence within a luxury hospitality environment. Job Details Country: UAE City: Dubai Industry: Hospitality Function: Hotel Management Salary: 7000-9000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Supervise front office teams to ensure prompt, courteous, and personalized guest service * Support the Front Office Manager in daily operational and administrative responsibilities * Ensure appropriate recognition and special attention for repeat guests and VIPs * Control room availability, room types, rate categories, and accuracy of room inventory * Maximize occupancy, revenue, and average daily rate while maintaining brand standards * Coordinate closely with Housekeeping to ensure room readiness and quality compliance * Liaise with the Executive Housekeeper to deliver special guest requests and amenities * Ensure compliance with credit policies and coordinate with Finance on credit procedures * Maintain working knowledge of system recovery processes and front office reporting tools * Interpret operational reports and compile statistics to track front office performance * Approve upgrades and special amenities in the absence of the Front Office Manager * Build strong inter-departmental relationships to support seamless guest experiences * Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms * Prepare staff schedules and vacation plans based on occupancy forecasts and group movements * Enforce staff conduct, appearance, hygiene, and uniform standards * Collaborate with People and Culture to support productivity and team development * Support departmental budgeting and cost control initiatives with Finance * Ensure compliance with occupational health, safety, and hotel policies Ideal Profile * Strong knowledge of front office operations within a luxury hotel environment * Experience with Opera Property Management System is preferred * Proven leadership, communication, and organizational skills * Ability to manage and motivate multicultural teams * Flexible management approach with a proactive, service-driven mindset * High integrity, professionalism, and commitment to continuous improvement Why Join Us * Opportunity to work at an iconic floating hotel and lifestyle destination * Leadership role within a globally recognized hospitality group * Dynamic environment focused on service excellence and guest recognition * Career growth opportunities within Accor's international portfolio About the Company Queen Elizabeth 2 is an iconic ocean liner transformed into a distinctive floating hotel and lifestyle destination in Dubai, operating under the Accor network. Celebrated for its British maritime heritage, QE2 offers unique accommodations, dining experiences, and immersive storytelling while upholding Accor's commitment to service excellence, responsible hospitality, and professional development.
