Assistant Manager Soft FM Services
Role overview
Job Purpose To ensure Client requirements for Facilities Services are properly met or exceeded in terms of service delivery, quality, technical matters, managing Client’s relationship and in-house teams, leveraging company talent. Key Responsibilities Ensure Client satisfaction with the services provided such as landscaping, pest control, outdoor cleaning, waste management, water features and flag hanging. Provide technical support to Soft FM team for preparing and drafting of Aconex letters. Supervision of the quality of service provided by Third Party Contractors. Perform inspections at all sites in accordance with company audit programs and highlight to suppliers for rectification. Together with Third Party Services Department, evaluates the performance and development of the contractors/suppliers to improve the level of service. Responding appropriately to urgent issues or request raised by Clients by applying proper solutions. General upkeep and maintenance of the properties handled to ensure that they meet health and safety standards, in compliance with the legal requirements. Manage property budget, to ensure no overspend on approved budget. Prioritize and identify technical and services issues according to criticality to the Client. Provide the Client / Client Respresetative with full and concise explanation of the expected outcome of and technical services to be carried out at the property. Approves procurement requirement and ensures availability of required spare parts and other parts as per need. Schedule the application of preventive and corrective maintenance as identified per property. Perform other duties as assigned by the Direct Manager. Education/ Qualification Engineering degree or equivalent Recommended: CFM (Certified Facilities Manager) or similar UAE Driver’s license. Work Experience 4 years of experience in a facility management role where client management was a key aspect of the job. Knowledge Contract management Performance evaluation Methodology Health and Safety Skills Excellent client management ability: interaction, crisis management Proactivity and ability to anticipate Proper interaction with coworkers Ability to solve complex problems autonomously.
