Assistant Store Manager
Role overview
Responsible for assisting in managing the daily operations of the store in order to ensure that the store is visually merchandised with a proper workflow and compliance with set standards and highest level of customer service is consistently provided to Tawfeer’s customers.
₋ Assist in the development and oversee the implementation of the store’s established policies and procedures and comply with Tawfeer’s other policies. ₋ Assist in ensuring the achievement of annual sales targets for the store and ensure it is cascaded down to the store’s team on a monthly & weekly basis. ₋ Assist in managing all store activities in Tawfeer while ensuring the achievement of the set Sales Targets. ₋ Assist in monitoring cash management and payment systems in accordance with Tawfeer’s policies & procedures. ₋ Monitor complete store merchandise and materials in terms of ensuring that all categories products have accurate labelling, pricing in accordance with the set Brand Guidelines and Policies & Procedures. ₋ Assist in managing the store’s inventory, inventory space maintenance, facilities management, renovation needs, merchandise, staff supervision, customer service & sales, store layout and floor sales in an organized manner to enhance safety and efficiency. ₋ Assist in coordinating activities of stock distribution facilitate transportation and receiving of stock in accordance with Tawfeer’s established procedures. ₋ Assist in providing on the job training to junior staff in customer service & technical product knowledge to ensure the delivery of accurate information to clients. ₋ Manage the resolution of customer complaints in a professional and timely manner. ₋ Ensure that the store is visually merchandised with a proper workflow in order to increase Sales and enhance the Operational efficiency. ₋ Perform other duties related to the job as assigned by the Direct Manager. ₋ Assist in development of the manpower plan for the store to ensure a highly professional and knowledgeable workforce at Tawfeer ₋ Oversee special and appropriate Training Programs for the store employees to ensure smooth workflow ₋ Assist in preparing and submitting periodic reports to direct management pertaining to store activities and any issues that may occur.
Requirements ₋ Bachelor Degree in Business Administration or related field. ₋ Minimum of 5-7 years of experience in the same or related field ₋ Managing People. ₋ Decision Making Skills ₋ Communication Skills. ₋ Problem Solving Skills. ₋ Organizing and Planning Skills. ₋ Achievement Oriented. ₋ Proficiency in English and Arabic languages
