Business & Data Analyst - ServiceNow HRSD
Role overview
TAWANTECH is looking for a Business & Data Analyst to support business analysis and data activities on ServiceNow HRSD implementations — gathering requirements, documenting processes, validating HR data, and supporting testing and reporting. This is not an ETL or data-migration-lead role, and it's a great way to build hands-on ServiceNow experience alongside senior consultants.
Key Responsibilities • Join discovery workshops with HR and business stakeholders to capture requirements. • Document current- and future-state HR processes, case types, and reporting needs. • Collect and review HR data for quality issues — missing values, duplicates, inconsistent formats. • Prepare data mapping, dictionaries, and business rules with guidance from the HRSD consultant. • Prepare user stories, process flows, acceptance criteria, and test scenarios. • Support UAT, defect follow-up, and go-live readiness.
Requirements ✓ 3–5 years in business analysis, data analysis, HR operations, HRIS support, or reporting. ✓ Experience gathering requirements, documenting processes, and validating data. ✓ Practical Excel skills — data organization, validation, and presenting findings. ✓ Basic understanding of data mapping, data quality, and testing (advanced SQL/ETL not required). ✓ Bachelor's degree in Business, HR, Information Systems, Data Science, or a related field. ✓ Fluent Arabic, spoken and written — mandatory; professional English required.
Preferred Qualifications • Exposure to ServiceNow HRSD, Employee Center, or HR Case Management. • Experience with HRIS platforms such as SAP SuccessFactors, Oracle HCM, or Workday. • Power BI or dashboard/reporting experience. • ServiceNow CSA / CIS-HRSD training, or a business-analysis / data certification.
