Call Center Agent - Banking Customer Service
Role overview
Call Center Agent - Banking Customer Service Job Snapshot * Role: Call Center Agent * Location: Abu Dhabi, UAE * Industry: Banking * Function: Customer Service * Experience: 1-3 years * Job Type: Full-time Position Overview Call Center Agent - Banking Customer Service role in Abu Dhabi, UAE within the Banking industry is a frontline opportunity focused on delivering high-quality customer support, resolving service issues, and enhancing customer satisfaction. This role ensures smooth handling of inbound and outbound interactions while maintaining compliance and operational excellence. Job Details Country: UAE City: Abu Dhabi Industry: Banking Function: Customer Service Salary: 5000-8000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Handle inbound customer calls in line with service quality standards and guidelines * Resolve customer complaints effectively within defined authority levels or escalate when required * Provide accurate information on banking products and services * Maintain high customer satisfaction scores and service level targets * Generate leads and support upselling of banking products * Update customer records, service requests, and complaint logs accurately * Ensure confidentiality of customer information and data protection compliance * Adhere to bank policies, procedures, and regulatory requirements * Support team leaders with additional operational tasks when required * Maintain flexibility in shift schedules to meet service level requirements * Ensure punctuality, discipline, and adherence to operational standards Ideal Profile * Bachelor's degree or diploma in Business, Finance, or related field * 1 to 3 years of experience in call center or customer service roles within banking or financial services * Strong communication and interpersonal skills * Customer-focused mindset with problem-solving abilities * Ability to handle high call volumes and work under pressure * Good knowledge of banking products and services is an advantage * Strong attention to detail and data accuracy Skills Set * Customer service and call handling expertise * Complaint resolution and problem-solving skills * Sales and upselling capabilities * Communication and interpersonal skills * Data entry and record management accuracy * Compliance awareness and process adherence Why Join Us * Work with the UAE's leading bank in a customer-facing role * Opportunity to develop customer service and banking expertise * Exposure to high-volume operations and service excellence standards * Career growth in banking operations and customer experience roles About the Company First Abu Dhabi Bank is the largest bank in the UAE and one of the most established financial institutions in the region. Headquartered in Abu Dhabi, FAB provides a wide range of financial services while focusing on innovation, customer satisfaction, and operational excellence.
