Call Center Agent - Healthcare Support
Role overview
Call Center Agent - Healthcare Support Job Snapshot Role: Call Center Agent - Healthcare Support Location: Dubai, UAE Industry: Hospital and Health Care Function: Call Center Experience: 1-2 years Job Type: Part-time Position Overview Call Center Agent - Healthcare Support hiring opportunity in Dubai, UAE within the Hospital and Health Care sector for Emirati professionals looking to grow in customer service and healthcare operations. Al-Futtaim Health is expanding its HealthHub Clinics support team and is seeking part-time Call Center Agents to manage patient communication, appointment coordination, and service excellence across multiple digital and voice channels. Job Details Country: UAE City: Dubai Industry: Hospital and Health Care Function: Call Center Salary: 5000-7500 Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Emirati Job Type: Part-time Role Context The Call Center Agent serves as the first point of contact for patients, helping them access healthcare services smoothly and efficiently. This role supports appointment booking, inquiry handling, insurance verification, and digital communication while maintaining a professional patient experience that strengthens trust in HealthHub Clinics and improves overall service delivery. Key Responsibilities * Handle inbound and outbound patient calls professionally and efficiently * Provide accurate information regarding clinic services, doctors, schedules, and operating hours * Schedule, reschedule, and cancel appointments using automated booking systems * Respond to inquiries across phone, email, live chat, WhatsApp, and social media channels * Verify patient insurance eligibility using insurance portals while following compliance procedures * Escalate urgent concerns and complex service issues to the appropriate departments * Maintain patient confidentiality and comply with healthcare data protection standards * Support appointment booking targets and contribute to lead conversion activities * Participate in call quality improvement initiatives, training sessions, and team meetings * Maintain punctuality, shift discipline, and proper handling of call center equipment * Coordinate with internal stakeholders to ensure seamless patient support and service continuity Ideal Profile * Emirati national with a valid family book as required under Emiratisation * Previous experience in customer service, patient support, or call center operations preferred * Strong communication skills in both Arabic and English * Comfortable handling high call volumes and digital communication channels * Good computer literacy and confidence using multiple systems simultaneously * Professional attitude with patience, empathy, and strong problem-solving abilities * Based in Dubai and available for initial on-site training at Dubai Festival City * Able to work flexible rostered part-time shifts aligned with operational needs Skills Set * Call center operations * Customer service excellence * Patient support coordination * Appointment booking systems * Insurance verification * Live chat and digital communication * Healthcare front-line support * CRM and administrative systems * Complaint handling and escalation * Data privacy and confidentiality Why Join Us * Be the voice of one of Dubai's most trusted healthcare networks * Flexible part-time schedule with remote work options after successful onboarding * Structured training and professional support during your career journey * Gain valuable healthcare and customer service experience within a leading private healthcare group * Opportunity for career progression across Al-Futtaim Health and the wider Al-Futtaim Group * Inclusive work culture focused on Emirati talent development * Competitive salary package with long-term growth potential About the Company Al-Futtaim Health, through its HealthHub Clinics network, provides advanced and patient-focused healthcare services across Dubai. Backed by the trusted legacy of Al-Futtaim Group, HealthHub combines modern medical facilities, experienced healthcare professionals, and internationally recognized service standards to deliver outstanding patient care and reliable healthcare access for families across the UAE.
