Call Center Agent - Patient Support Services

Call Center Agent - Patient Support Services Job Snapshot Role: Call Center Agent Location: Dubai, UAE Industry: Hospital and Health Care Function: Call Center Experience: Entry to 2 years Job Type: Part-time Position Overview Call Center Agent Dubai UAE Hospital and Health Care hiring opportunity focused on supporting patient communication, appointment coordination, and service delivery across multi-channel platforms within a healthcare network. This role ensures accurate information handling, smooth patient journeys, and high standards of customer interaction. Job Details Country: UAE City: Dubai Industry: Hospital and Health Care Function: Call Center Salary: 4000-5000 ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Part-time Role Context This role serves as the primary communication link between patients and healthcare services, ensuring timely response to inquiries, efficient appointment scheduling, and accurate information delivery. The position directly contributes to patient satisfaction, service accessibility, and operational efficiency across clinic operations. Key Responsibilities * Handle inbound and outbound calls with professionalism and efficiency * Assist patients with appointment booking, rescheduling, and cancellations * Respond to inquiries across multiple channels including phone, chat, email, and messaging platforms * Provide accurate information regarding services, doctors, and clinic operations * Verify insurance eligibility through designated systems and follow required procedures * Escalate urgent or complex cases to appropriate teams for resolution * Maintain patient confidentiality and adhere to data protection standards * Support service targets including appointment conversions and response times * Participate in training sessions and quality improvement initiatives * Ensure punctuality, adherence to schedules, and proper use of systems Ideal Profile * Emirati national with valid family book * Prior experience in customer service, call center, or patient support roles is preferred * Strong communication skills in Arabic and English * Comfortable handling high-volume calls and digital interactions * Good computer literacy and ability to work across multiple systems * Ability to multitask and maintain professionalism under pressure * Customer-focused mindset with strong problem-solving ability Skills Set * Call center operations and customer service * Appointment scheduling and coordination * Communication and interpersonal skills * Multi-channel support handling * Data entry and system navigation * Problem solving and conflict resolution Why Join Us * Flexible part-time opportunity with potential remote working options * Exposure to healthcare operations and patient support services * Opportunity to build customer service expertise in a structured environment * Career growth within a leading healthcare organization * Supportive team culture with training and development opportunities About the Company Al Futtaim Health operates HealthHub Clinics across Dubai, providing integrated healthcare services supported by modern facilities and experienced professionals. As part of Al Futtaim Group, the organization focuses on delivering high-quality patient care, improving accessibility, and enhancing service experience across its healthcare network.