Call Center Executive - Customer Support Services

Call Center Executive - Customer Support Services Job Snapshot * Role: Call Center Executive * Location: Dubai, UAE * Industry: Insurance * Function: Call Center * Experience: 1-3 years * Job Type: Full-time Position Overview Call Center Executive Dubai UAE Insurance hiring opportunity focused on managing inbound and outbound customer interactions while delivering high-quality support services in the Insurance sector. This role ensures efficient issue resolution, accurate communication, and strong customer satisfaction through professional call handling. Job Details Country: UAE City: Dubai Industry: Insurance Function: Call Center Salary: 4000-6500 ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context The Call Center Executive plays a key role in maintaining customer relationships by providing timely support, resolving concerns, and ensuring consistent service quality. The role contributes to customer retention, brand trust, and operational efficiency through effective communication and problem-solving. Key Responsibilities * Handle inbound and outbound calls professionally while maintaining service standards * Respond to customer inquiries, complaints, and service requests accurately and efficiently * Provide detailed information about products, services, and company processes * Resolve customer issues promptly or escalate complex cases to the appropriate department * Follow up with customers to ensure resolution and satisfaction * Meet individual and team performance targets including KPIs and service levels * Maintain accurate records of customer interactions in CRM systems * Adhere to company policies, quality standards, and compliance requirements Ideal Profile * High school diploma or equivalent, bachelor's degree preferred * Previous experience in call center or customer service roles is an advantage * Strong verbal communication and interpersonal skills * Ability to work under pressure and manage multiple interactions * Basic knowledge of CRM systems and computer applications * Customer-focused mindset with problem-solving abilities Skills Set * Customer service and call handling techniques * CRM systems and data entry * Communication and interpersonal skills * Time management and multitasking * Problem-solving and conflict resolution * Performance target management Why Join Us * Opportunity to work in a leading Insurance organization in Dubai UAE * Exposure to customer service operations in a professional environment * Career growth opportunities in customer support and operations * Structured work environment with clear performance metrics * Collaborative team culture focused on service excellence About the Company Orient Insurance, part of Al-Futtaim Group, is a well-established insurance provider in the UAE known for its strong financial foundation and customer-focused approach. With a growing presence across the region, the company continues to deliver reliable insurance solutions supported by innovation and service excellence.