Customer Service Executive - FX, CFD
Role overview
About the role We are looking for a motivated and reliable Customer Service Executive to join our team in Dubai. In this role, you will support clients with their day-to-day queries and help ensure a smooth overall experience. You will also work closely with internal teams to ensure requests are handled efficiently. This role suits someone who is organized, responsive, and comfortable working in a fast-paced environment. Key Responsibilities Respond to client queries in a clear and professional manner Assist clients with platform access and general usage Follow up on open requests and ensure timely handling Coordinate with internal teams such as Compliance and Sales when needed Guide clients to the appropriate team or entity for account-related matters Maintain accurate and up-to-date client records Escalate complex or sensitive issues when required Support improvements in overall client service Requirements: Bachelor's degree in Business, Finance, or a related field Previous experience in customer service is preferred Strong communication skills in Arabic and English Ability to work under pressure and manage multiple tasks Good attention to detail and problem-solving skills Interest in financial markets is an advantage Familiarity with CRM systems is a plus
