Customer Service Representative - Call Center

Customer Service Representative - Call Center - Abu Dhabi, UAE Position Overview First Abu Dhabi Bank (FAB) is seeking a Customer Service Representative to join its call center team in Abu Dhabi. The role focuses on providing accurate information, resolving customer issues, and delivering high-quality service while ensuring compliance with the bank's policies and standards. Job Details Location: United Arab Emirates Location: Abu Dhabi Industry: Banking / Mortgage Professionals Function: Customer Service Salary: 8000-11000 monthly (Market estimated) Gender: Any Candidate Nationality: UAE Nationals only (Valid family book required) Candidate Preferred Location: Any Job Type: Full-time What You'll Do * Handle inbound and outbound calls to resolve customer queries and complaints within defined guidelines * Ensure customer satisfaction by providing timely solutions and escalating issues where necessary * Recommend banking products or services based on customer needs and feedback * Update and maintain customer records through service requests and complaints tracking * Maintain confidentiality and integrity of customer information and bank data * Meet service standards, customer satisfaction scores, and call quality targets * Contribute to business growth through lead generation and cross-selling FAB products * Ensure compliance with all FAB policies, regulatory requirements, and service level agreements * Support unplanned or scheduled shifts to achieve defined performance targets Ideal Profile * High school diploma required (higher education preferred) * 0-2 years of experience in banking or customer service roles * Strong communication skills in English and Arabic * Customer-focused mindset with problem-solving and documentation skills * Ability to manage calls under pressure while maintaining service quality * UAE National with a valid family book (mandatory requirement) Why Join Us * Be part of the UAE's largest and most respected financial institution * Opportunity to build a career in banking with structured training and development programs * Stable role with exposure to customer-facing banking operations * Competitive tax-free salary, benefits, and long-term career growth opportunities * Work in a dynamic call center environment with a collaborative team culture About the Company First Abu Dhabi Bank (FAB) is the UAE's largest bank and a regional leader in financial services, committed to delivering innovative solutions and exceptional customer experiences.