Customer Service Specialist - Retail Operations - Dubai, UAE
Role overview
Customer Service Specialist - Retail Operations - Dubai, UAE Role Summary Al-Futtaim Group is seeking a skilled Customer Service Specialist to join its retail operations in Dubai. This role is key to ensuring an exceptional shopping experience for customers by managing service quality, resolving complaints, supervising operations, and overseeing specialized in-store services. The ideal candidate will combine strong people skills with operational know-how to maintain high standards in service delivery, visual merchandising, and cash handling. Job Details Location: United Arab Emirates Location: Dubai Industry: Retail Function: Customer Service Salary: AED 7000-10000 monthly (market estimated) Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You'll Do * Deliver outstanding customer service by resolving inquiries and complaints promptly and professionally * Act as the escalation point for complex customer concerns * Supervise daily operations in collaboration with the Duty Manager * Coach and guide the customer service team to meet performance goals * Maintain company visual merchandising standards across the store * Oversee cash float management and ensure accurate financial transactions * Manage specialized in-store services such as Bra Fit, Suit Fit, and Barista services * Identify process improvement opportunities to enhance customer experience Ideal Profile * High school diploma or equivalent; diploma preferred * Minimum 3 years' customer service experience, preferably in retail * Proven ability to lead and motivate a team * Strong communication and problem-solving skills * Proficiency in cash handling and operational procedures * Attention to detail and commitment to maintaining visual standards * Familiarity with specialized customer services is an advantage Why Join Us * Be part of one of the UAE's most respected and diversified business groups * Work in a customer-focused retail environment with opportunities for professional growth * Join a collaborative team culture built on respect, integrity, and excellence * Access career development opportunities within the wider Al-Futtaim Group About the Company Established in the 1930s, Al-Futtaim Group has grown into one of the most diversified privately held regional businesses headquartered in Dubai. With operations in over 20 countries and partnerships with more than 200 global brands, the group operates across automotive, financial services, real estate, retail, and healthcare. Al-Futtaim's retail division includes world-class shopping destinations and premium lifestyle brands, delivering exceptional experiences to millions of customers every year.
