Front Office Manager - JW Marriott Marquis Hotel - Dubai, UAE

Front Office Manager - JW Marriott Marquis Hotel - Dubai, UAE Position Overview This leadership role oversees daily front office operations, ensuring smooth guest check-in and checkout, consistent service delivery, and strong coordination across guest-facing teams. The position is ideal for professionals with experience in guest services who can manage teams, enhance service quality, and support hotel performance targets. Job Details Country: UAE City: Dubai Industry: Hospitality Function: Administration Salary: 9000-11000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities Supervise front office areas including reception, guest services, telephones, and bell services Monitor daily operations to ensure service standards and guest expectations are met Manage check-in and checkout processes for efficiency and accuracy Handle guest concerns and resolve issues promptly Support staffing needs, scheduling, and team allocation Ensure strong coordination across departments for smooth guest experiences Deliver regular communication to the team regarding goals, service expectations, and performance Support revenue goals by monitoring room availability and front office procedures Maintain compliance with all hotel policies and operational standards Guide team members through coaching and ongoing development Act as support for the Front Office Manager during absence Ideal Profile Bachelor's degree in hospitality or related field preferred 2 years of experience in front office or guest services (management experience an advantage) Strong leadership and communication abilities Ability to handle guest situations with professionalism and calm Skilled in multitasking and managing operations during peak hours Knowledge of hotel systems and reservation platforms Skills Set Front office operations Guest relations and service recovery Team supervision and coaching Communication and interpersonal skills Problem-solving and conflict handling Hotel systems (PMS, reservations, call management) Time and resource management Why Join Us Opportunity to work with one of the world's leading luxury hospitality brands Strong career development pathways Supportive and diverse working culture Access to professional training and growth programs Be part of a high-performing team in a landmark Dubai property About the Company JW Marriott Marquis Hotel Dubai is a flagship luxury hotel within Marriott International's global portfolio. Known for its exceptional service, modern design, and business-friendly environment, the property offers an inspiring place to build a hospitality career. Employees are supported through continuous learning, recognition programs, and a people-first culture built around well-being and service excellence.