IT Support Engineer - Systems and Helpdesk

Job Title IT Support Engineer - Systems and Helpdesk Job Snapshot * Role: IT Support Engineer * Location: Abu Dhabi UAE * Industry: Banking * Experience: 2-5 years * Job Type: Full-time Position Overview IT Support Engineer - Systems and Helpdesk role in Abu Dhabi UAE within the banking industry is an excellent hiring opportunity for professionals skilled in technical support and system maintenance. This role focuses on ensuring uninterrupted IT operations, resolving user issues efficiently, and supporting digital infrastructure across business units. Job Details Country: UAE City: Abu Dhabi Industry: Banking Function: IT Support Salary: 8000-12000 monthly (Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.) Gender: Any Candidate Nationality: Any Job Type: Full-time Role Context This role ensures the stability and reliability of IT systems used across banking operations. It directly impacts employee productivity by minimizing downtime and maintaining smooth system functionality. The position also contributes to improving service quality through proactive support and system enhancements. Key Responsibilities * Diagnose and resolve system, hardware, and network issues across departments * Install and configure desktops, laptops, and required applications * Perform upgrades and recommend improvements to enhance system performance * Handle user queries and technical issues with quick turnaround time * Guide employees on usage of tools, systems, and new technologies * Communicate technical issues in a simplified manner to non-technical users * Collect user feedback and suggest service improvements * Ensure compliance with IT policies, standards, and security protocols * Stay updated with evolving technologies and support innovation initiatives Ideal Profile * Background in IT support, helpdesk, or technical operations * Ability to troubleshoot across multiple systems and environments * Comfortable supporting end users in a corporate or banking setup * Strong communication skills with a customer-focused mindset * Able to manage multiple issues while maintaining service quality Skills Set * Windows and enterprise system support * Basic networking and troubleshooting * Hardware installation and maintenance * IT service management tools * System upgrades and configuration * User support and documentation Why Join Us * Work in a technology-driven banking environment with stable operations * Gain exposure to enterprise IT infrastructure and systems * Opportunity to grow into advanced IT roles such as system administration or infrastructure support * Be part of a high-performing team supporting critical business functions About the Company First Abu Dhabi Bank is a leading financial institution in the UAE, known for its strong digital capabilities and commitment to delivering reliable, secure, and innovative banking services.