Key Account Manager

We are seeking a sophisticated Key Account Manager to lead our most valued partnerships. In this role, you won’t just manage accounts—you will act as a strategic consultant, navigating complex business landscapes to ensure long-term growth and unparalleled client satisfaction. Key Responsibilities Strategic Account Leadership Be the Face of the Brand: Act as the primary lead for large-scale accounts, delivering on our Client Value Proposition. Strategic Planning: Define and execute 2–3 year strategic account plans, anticipating future needs and market shifts. Market Intelligence: Gather and share insights to proactively address industry challenges and maintain a competitive edge. Performance Reviews: Lead in-depth account reviews, discussing claims experience, service performance, and future opportunities. Elevating Client Experience Innovative Problem Solving: Identify and implement tailored solutions to address unique client business challenges. Swift Resolution: Independently manage escalations with a client-centric mindset to ensure seamless interactions. Feedback Loops: Proactively analyze client experience data to optimize processes and boost "client stickiness." Renewals & Portfolio Growth Negotiation: Independently lead renewal negotiations to achieve mutually favorable outcomes while improving portfolio profitability. Tenders: Lead comprehensive responses for existing client tenders to retain and expand business. New Business Support: Manage the seamless implementation of new clients and identify cross-selling opportunities for additional products and services. Key Requirements Experience: Minimum of 5 years in an Account Management role within Financial Services , specifically handling large, high-value relationships. Education/Certification: Completion of (or active progress towards) Irish Insurance Examinations or an equivalent international qualification. Tech Savvy: Proficiency in MS Office (Excel, PowerPoint, etc.). Previous experience with Salesforce is a significant advantage. Results-Driven: Proven ability to produce high-quality work under tight deadlines in a fast-paced environment. Sales Acumen: Previous sales experience is preferred, with a focus on negotiation and relationship deepening.