L2 Technical Support Engineer - Dicetek LLC - Dubai, UAE

L2 Technical Support Engineer - Dicetek LLC - Dubai, UAE Position Overview This role provides second-level technical support to ensure stable, efficient, and reliable IT services across the organization. The L2 Technical Support Engineer handles network, desktop, and infrastructure issues, supports service requests, maintains system performance, and collaborates with other support tiers to ensure smooth IT operations. Job Details Country: UAE City: Dubai Industry: I T and Services Function: Technical Customer Service Salary: 14000-18000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Provide network and telecommunication support to internal and external users * Deliver IT assistance aligned with agreed service levels and resolve desktop, network, and infrastructure issues * Maintain and monitor the organization's global desktop environment * Handle incidents, service requests, problems, and change activities within defined timelines * Ensure timely communication with customers and keep them updated on progress * Stay updated on technology trends and support solution improvements through research * Manage and support the printing environment in a cost-efficient manner * Follow global IT policies, procedures, and operational standards * Perform root-cause analysis for recurring technical issues and recommend preventive solutions * Assist in maintaining servers, storage systems, and network equipment * Deploy, configure, and update hardware and software components * Monitor overall system performance and connectivity to identify potential issues proactively * Maintain detailed documentation of configurations, troubleshooting steps, and procedures * Collaborate with L1 and L3 teams for escalations and knowledge sharing * Support employee onboarding and offboarding including device setup and access management * Ensure endpoint compliance through updates, security enforcement, and vulnerability reduction Ideal Profile * Experience in L2 technical support, IT operations, or infrastructure support * Certifications such as ITIL, MCSE, CCNA or Office 365 administration preferred * Strong troubleshooting capabilities across network, desktop, and server environments * Ability to manage incidents and service requests effectively * Knowledge of system monitoring, hardware deployment, and endpoint security * Strong communication and customer support skills * Ability to collaborate across multiple IT support tiers * Good documentation and organizational skills Skills Set * Network and desktop support * IT infrastructure troubleshooting * Incident and request handling * System monitoring * Hardware and software deployment * Root-cause analysis * Technical documentation * Access rights management Why Join Us * Opportunity to work in a dynamic IT environment with modern technologies * Exposure to diverse infrastructure and global support operations * Strong learning and development opportunities * Competitive compensation and long-term growth potential About the Company Dicetek LLC provides technology consulting, IT support, and digital solutions across regional and global clients. The company focuses on quality service delivery, operational excellence, and empowering skilled professionals to drive technological efficiency and innovation.