Manager - Front Office - Jumeirah Emirates Towers - Dubai, UAE
Role overview
Manager - Front Office - Jumeirah Emirates Towers - Dubai, UAE Role Summary Jumeirah Emirates Towers is seeking a Front Office Manager to lead its guest-facing operations. The role ensures smooth day-to-day management of the front office, drives guest satisfaction, optimizes revenue, and fosters a positive work culture through effective leadership and collaboration. Job Details Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Front Desk / Reception Salary: 22000-26000 monthly (Market estimated) Gender: Any Candidate Nationality: UAE Nationals only (with Family Book) Candidate Preferred Location: Any Job Type: Full-time What You'll Do * Foster a positive work environment in the Front Office department and promote teamwork across divisions * Delegate, empower, and coach colleagues, Team Leaders, and Managers to achieve results and support growth * Oversee Opera system configuration, ensuring accuracy in profiles, reservations, and selling strategies * Conduct regular system clean-ups to remove duplicate profiles and expired rates * Analyze Guest Satisfaction Reports, investigate areas of improvement, and take corrective action * Handle guest complaints and feedback in line with company standards to ensure proper resolution * Prepare the departmental budget, optimize revenue, and implement cost control measures Ideal Profile * UAE National with Family Book (mandatory requirement) * 8-10 years of experience in a similar role within the luxury hospitality industry * Proficiency in Microsoft Office applications (Intermediate to Advanced) * Strong leadership and team management skills with a collaborative approach * Highly detail-oriented and creative, with a problem-solving mindset * Skilled in project management with proven ability to oversee complex initiatives Why Join Us * Attractive tax-free salary paid in UAE Dirhams (AED) * Company-provided shared accommodation * Comprehensive healthcare and life insurance coverage * Paid annual leave and home country flight allowance * Colleague discounts on food, beverage, and hotel stays worldwide * Extensive sports and leisure facilities access * Opportunities for career growth within Jumeirah's global network * Learning and development programmes with clear career pathways * Performance-based incentives tailored to your role About the Company Jumeirah, part of Dubai Holding, operates 31 luxury properties across 13 countries. Since opening the iconic Burj Al Arab in 1999, the brand has set new benchmarks in Arabian luxury hospitality. Jumeirah Emirates Towers, a landmark in Dubai's business district, offers world-class accommodation, dining, and events spaces, symbolizing innovation and excellence in luxury hospitality.
