Call Center Manager - SDR Team
Role overview
We’re hiring a Call Center Manager to improve the productivity and performance of our Sales Development Representatives (SDRs). You’ll oversee SDRs working on different services, support their onboarding and development, monitor their daily activity, and report team progress to management.
Responsibilities
- Onboard new SDRs and help them become productive quickly.
- Train, coach, and develop SDRs through ongoing feedback and call reviews.
- Monitor calls, outreach activity, and performance daily.
- Track team results and send daily reports to management.
- Conduct second-round interviews and help select SDR candidates.
- Manage SDRs working on different services and campaigns, adapting coaching to each one.
- Review datasets and data tools to support accurate targeting, follow-up, and reporting.
- Suggest practical ideas to improve team productivity and results.
- Use calling software and internal tools to manage and monitor SDR activity.
Requirements
Experience managing or leading a team of SDRs, sales representatives, or call center agents. Experience managing representatives across multiple services, products, or campaigns. Strong understanding of call monitoring, performance tracking, and sales activity metrics. Experience with calling software, CRM systems, and sales tools. Strong working knowledge of Google Sheets and Google Docs. Confidence working with datasets and data tools. Strong coaching skills and the ability to explain sales processes clearly. Excellent spoken and written English and Arabic. Organized, analytical, proactive, and comfortable reporting team performance.
