3 days ago
Contact Center Representative
Nawy Real Estate · Cairo, Cairo Governorate, Egypt
WorkableApply on company site
Full Time
Onsite
Role overview
- Represent the company in a professional and a qualified manner.
- Handle inbound calls for the company
- Following up complicated customer calls when required.
- Keep records of all incoming calls and inquires on the company’s database.
- Identify customers’ needs and direct them to the concerned parties.
- Conducting different surveys on customers’ satisfaction.
- Manage customers’ complaints and directs them to the concerned parties.
- Social Media Moderating.
Requirements
- Bachelor degree in any field.
- 1-2 years of experience in a call center or customer support.
- Strong phone and verbal communication skills
- Excellent written and spoken English
- Active listening and patience
- Familiarity with CRM systems and practices
- Customer oriented
Responsibilities
1Represent the company in a professional and a qualified manner.
2Handle inbound calls for the company
3Following up complicated customer calls when required.
4Keep records of all incoming calls and inquires on the company’s database.
5Identify customers’ needs and direct them to the concerned parties.
6Conducting different surveys on customers’ satisfaction.
7Manage customers’ complaints and directs them to the concerned parties.
8Social Media Moderating.
Requirements
1Bachelor degree in any field.
21-2 years of experience in a call center or customer support.
3Strong phone and verbal communication skills
4Excellent written and spoken English
5Active listening and patience
6Familiarity with CRM systems and practices
7Customer oriented
Skills and tags
OperationsEGCRMCustomer ServiceCall CenterSocial Media
