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IT Infrastructure System Associate
Zain Cash Jordan · Amman, Amman Governorate, Jordan
WorkableApply on company site
Full Time
Onsite
Role overview
We are seeking a skilled IT Infrastructure Systems Associate with 1–3 years of experience to provide technical assistance to end users, troubleshoot hardware and software issues, and support server maintenance activities. The ideal candidate will have hands-on experience with Windows and Linux server environments, strong problem-solving skills, and excellent customer service abilities.
Responsibilities
- Provide first and second-level IT support via phone, email, chat, or in-person.
- Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).
- Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).
- Install, configure, and maintain laptops, printers, and peripherals.
- Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.
- Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).
- Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).
- Support virtualization technologies (VMware, Hyper-V) as needed.
- Educate users on IT best practices and security policies.
- Collaborate with senior IT staff on infrastructure projects
Requirements
- 1-3 years of experience in system Admin, IT Support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration
- Bachelor’s degree in computer science, Information Technology, or a related field.
Preferred Skills
- Hands-On experience with Windows Server (2016/2019/2022) and/or Linux servers.
- Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.
- Familiarity with ticketing systems and ITIL processes.
- Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).
- Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
Responsibilities
1Provide first and second-level IT support via phone, email, chat, or in-person.
2Troubleshoot and resolve hardware, software, and network issues (Windows, macOS, Office 365, etc.).
3Assist with Windows server administration and Linux OS administration (user management, permissions, backups, updates).
4Install, configure, and maintain laptops, printers, and peripherals.
5Manage Active Directory, DNS, DHCP, and Group Policy in a Windows server environment.
6Document IT incidents and resolutions in a ticketing system (e.g., Workflow, K2).
7Assist with network troubleshooting (LAN/WAN, VPN, Wi-Fi).
8Support virtualization technologies (VMware, Hyper-V) as needed.
Requirements
11-3 years of experience in system Admin, IT Support, with expertise in Windows Server, Active Directory, Azure Active Directory (Azure AD), AD Connect, and Linux OS administration
2Bachelor’s degree in computer science, Information Technology, or a related field.
3Hands-On experience with Windows Server (2016/2019/2022) and/or Linux servers.
4Knowledge of Active Directory, Group Policies, PowerShell commands, Azure AD, and Office 365 administration.
5Familiarity with ticketing systems and ITIL processes.
6Basic understanding of networking concepts (TCP/IP, DNS, VPN, firewalls).
7Experience with remote desktop support tools (SCCM, Microsoft Intune, RDP).
8Strong troubleshooting and problem-solving skills.
9Excellent communication and customer service skills.
Skills and tags
Zain Cash EngineeringJOAzureCustomer ServiceTourism
