IT Operations Engineer - Tekonosys
Role overview
Grade: L1 Location: Islamabad Company: Teknosys
Ensuring seamless operations for Pakistan’s digital future
At Teknosys, operational excellence is the backbone of digital innovation. As an IT Operations Engineer, you will ensure the stability, availability, and performance of business-critical systems and applications. This role is proactive and customer-focused, requiring you to troubleshoot incidents, resolve technical issues, and collaborate with cross-functional teams to maintain seamless service delivery. You will participate in rotational shifts and on-call schedules to provide 24/7 production and application support coverage, ensuring high system uptime and adherence to SLAs.
Requirements
What you’ll own
- Provide L1/L2 technical support for enterprise systems and customer-facing applications
- Troubleshoot, diagnose, and resolve application, hardware, and infrastructure-related issues
- Monitor production environments, respond to alerts, and perform root cause analysis (RCA)
- Escalate critical issues while maintaining end-to-end ownership of incidents
- Utilize monitoring tools (Nagios, Zabbix, Datadog, or similar) to track system health and performance
- Support deployments, releases, and operational maintenance activities
- Collaborate with development, networking, and system administration teams to resolve cross-functional issues
- Recommend improvements to enhance system stability, automation, and operational efficiency
- Contribute to automation and operational excellence initiatives
- Maintain and update knowledge base articles, SOPs, runbooks, and troubleshooting guides
- Participate in rotational shifts, weekend coverage, and on-call support to ensure 24/7 operations.
What success looks like
- Systems and applications remain stable, reliable, and available with minimal downtime
- Incidents are resolved within SLA timelines, with preventive measures implemented for recurring issues
- Monitoring tools proactively detect risks and performance bottlenecks before they impact users
- Cross-functional collaboration ensures seamless resolution of technical challenges
- Documentation is consistently updated, enabling faster troubleshooting and knowledge sharing
- Teams operate with high morale, ownership, and efficiency in delivering operational excellence
- Continuous improvements and automation drive measurable gains in performance and reliability.
You may be a strong fit if you
- Hold a Bachelor’s degree in Computer Science, IT, or related field
- Bring 0–2 years of experience in application support, technical support, or system administration
- Proficiency in Linux and Windows Server operating systems.
- Familiarity with monitoring tools (Nagios, Zabbix, Datadog) and basic networking concepts (TCP/IP, DNS, Firewalls).
- Exposure to cloud platforms (AWS, Azure, Google Cloud) and understanding of incident management, SLAs, and ITIL frameworks.
- Strong analytical and troubleshooting skills, effective communication, proactive attitude, and readiness for 24/7 shift coverage.
Benefits
WHY TEKNOSYS
At Teknosys, you'll help build what's next for Pakistan's digital and AI landscape — engineering future-ready digital products and data platforms across AI, Data, IT, and Managed Services. As part of JazzWorld, you draw on the reach and trust of the group while moving at the pace of a technology company: partnering with global hyperscalers and industry leaders, and closing work that defines the future of digital in the region. Joining us means being part of a fast-scaling, innovation-led business where your impact will directly fuel growth, customer success, and leadership
Apply by: 20th October, 2026
