Key Account Manager - Marine and Shipping

Sales & Account Management Manage key customer accounts and maintain strong business relationships. Handle sales and technical inquiries and provide timely solutions. Prepare quotations, tenders, and part lists based on customer requirements and technical drawings. Follow up on quotations, opportunities, and pending orders to improve sales conversion. Identify upselling and cross-selling opportunities. Monitor market trends, competitors, and customer requirements. Develop account strategies and identify new business opportunities. Order & Customer Management Manage order processing, delivery coordination, invoicing, and payment follow-up. Coordinate with Service, Logistics, Finance, and Supply Chain teams for smooth execution. Expedite deliveries and arrange alternative sourcing when required. Handle and resolve customer and project-related issues. Provide required technical documents such as service manuals, TDS, and MSDS. Manage customer web portals and required submissions. Maintain updated customer, vessel, fleet, and contact information. Finance & Inventory Conduct customer credit checks and coordinate pre-payment/LC requirements. Follow up on outstanding payments with the Finance team. Monitor critical stock items and coordinate reordering. Support inventory audits and provide required documentation. Salesforce & Reporting Create and manage Salesforce cases for sales inquiries. Keep customer and opportunity information accurate and updated. Record customer meetings and follow-up actions in Salesforce. Prepare monthly sales, forecast, pipeline, and opportunity reports. Track warranty claims and non-conformance cases. Team Collaboration Coordinate with internal teams and support junior Account Managers when required. Ensure effective communication between customers and internal departments. Pay: AED15,000.00 - AED18,000.00 per month Work Location: In person