Sales Account Manager (ICT Solutions)
Role overview
Sales Account Manager
Account Management & Customer Relations: · Manage and maintain relationships with assigned customers and key stakeholders to maximize account growth and customer retention. · Act as the primary point of contact for all customer ensuring timely response to inquiries, concerns and business requirements. · Conduct regular customer meetings and account reviews to understand business challenges, identify new opportunities and strengthen strategic partnerships. · Monitor customer satisfaction levels and proactively address issues to ensure service excellence and long-term customer loyalty.
- Sales & Business Development:
- Identify, develop, and successfully close sales opportunities within assigned accounts and target customers.
- Promote company products, solutions and services to existing and potential customers.
- Achieve assigned revenue, gross profit, order intake and pipeline targets in line with departmental objectives.
- Proposal & Opportunity Management:
- Lead the preparation of proposals, quotations, and tenders for small to medium-sized opportunities.
- Coordinate technical, commercial and contractual requirements with relevant internal teams.
- Conduct customer presentations, negotiations and commercial discussions.
- Market Intelligence & Business Insights:
· Monitor market trends, competitor activities, customer developments and emerging technologies within the ICT sector, to identify new business opportunities and competitive advantages. · Provide feedback to management regarding market dynamics, customer needs, and business development opportunities.
Requirements
Qualifications
Bachelor’s degree in Engineering, Information Technology, or Business Administration.
- Minimum 4 years of relevant experience in ICT sales in data center , security light current hardware experience , account management is a must relevant to our industry
- Good understanding of sales cycles, tendering processes, and procurement procedures.
- Strong customer relationship management and opportunity development skills.
- Excellent communication, presentation, and negotiation abilities.
