Tabbio
Hospitality & Tourism · Job description

Reservations Agent

A Reservations Agent is responsible for key functions within their domain of expertise. In the GCC market, this role is actively hired across bahrain, qatar, saudi with 8 recent postings.

GCC postings
8
Active markets
4
Typical experience
2+ years
Key responsibilities
  • 01Process and confirm guest room reservations made by clients on the phone, letter or fax
  • 02Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations
  • 03Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
  • 04Show complete product knowledge, understand rate structure and apply rate management
  • 05Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor
  • 06Promote and maintain good public relations and endeavors to maximize business
  • 07Maintain an accurate room status at all times
  • 08Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e
  • 09Organize visa request for hotel guest as per hotel policy and up
  • 10sell whenever an opportunity is identified
  • 11as requested by Supervisors. PREFERRED
  • 12Respond promptly to reservation inquiries via phone, email, and online platforms.
Required qualifications
  • — by Reservations Manager or Supervisor
  • — Promote and maintain good public relations and endeavors to maximize business
  • — Maintain an accurate room status at all times
  • — Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e
  • — Organize visa request for hotel guest as per hotel policy and up

Required skills

communicationisoexcelenglishteamworkcustomer service

Tools & technologies

excelteams

Hiring companies we see

  • Rotana Hotels
  • Ramada by Wyndham Bahrain
  • Beach Rotana
  • Aloft
  • Kempinski Hotel
  • AccorHotels Middle East
  • IHCL
  • Accor

Hired across

  • bahrain
  • qatar
  • saudi
  • uae
FAQ

  • What does a Reservations Agent do in the GCC?

    A Reservations Agent in the GCC performs core duties related to communication, iso, excel, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Reservations Agent?

    Typically a Diploma is required, with 2+ years of experience in the field.

  • What is the demand for Reservations Agent in the GCC?

    The role is actively hired across bahrain, qatar, saudi, with consistent demand from both local and multinational employers.

  • What skills are needed for a Reservations Agent role?

    Key skills include communication, iso, excel, english, teamwork, customer service, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Reservations Agent in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

See salary ranges →Open in JD generator →
Related

More roles in Hospitality & Tourism

Free tools · 04

More Free Tools

Everything you need for your next role in the GCC. No sign-up, no paywall — just the tools.