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Hospitality & Tourism · Job description

Assistant Front Office Manager Job Description

An Assistant Front Office Manager's day-to-day work in Hospitality & Tourism centres on Compliance, Excel and ERP. In the GCC market, this role is actively hired across Bahrain, Oman, Qatar with 35 recent postings.

GCC postings
35
Active markets
5
Typical experience
1+ years
In brief

An Assistant Front Office Manager in the GCC region requires iso, communication, safety, Excel, ERP. Employers typically expect 1+ years of experience for Hospitality & Tourism roles at this level. This role is in demand across the Gulf Cooperation Council countries.

Salary snapshot

Assistant Front Office Manager salary in the UAE

Median monthly gross in AED for a mid-level Assistant Front Office Manager. See the full breakdown by country and seniority.

25th percentile
12,000
Median
18,000
75th percentile
26,000
See salary ranges →
Key responsibilities
  • 01Ensures employee recognition is taking place on all shifts.
  • 02Establishes and maintains open, collaborative relationships with employees. Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  • 03Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • 04Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • 05Strives to improve service performance.
  • 06Collaborates with the Front Office Manager on ways to continually improve departmental service.
  • 07Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
  • 08Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
  • 09Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Ensuring Exceptional Customer Service
  • 10Provides services that are above and beyond for customer satisfaction and retention.
  • 11Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • 12Serves as a role model to demonstrate appropriate behaviors.
Required qualifications
  • — College degree in hotel management or related field
  • — Previous experience in a Front Office management role
  • — Strong commercial/business acumen
  • — Experience with Front Office Systems
  • — Fluent in English both written and verbal
Preferred qualifications
  • — Experience using Opera Property Management System is preferred
  • — . WHAT WE NEED FROM YOU: Bachelor’s degree or diploma in Hospitality Management or related field preferred. Minimum 3
  • — paced environment. Excellent communication skills in English; Arabic is an advantage. Strong organizational and multitasking capabilities. Results
Education requirements
  • — Diploma

Required skills

isocommunicationsafetyexcelerpcomplianceleadershipenglish

Tools & technologies

excelerpteams

Hiring companies we see

  • Hilton
  • IHG Hotels & Resorts
  • InterContinental Hotels Group
  • Yas Plaza Hotels by Aldar Hospitality
  • Accor
  • Four Seasons Hotels and Resorts
  • Anantara Hotels & Resorts
  • Fairmont The Red Sea (Saudi ...

Hired across

  • Bahrain
  • Oman
  • Qatar
  • Saudi Arabia
  • United Arab Emirates
FAQ

  • What does an Assistant Front Office Manager do in the GCC?

    An Assistant Front Office Manager in the GCC performs core duties related to iso, communication, safety, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be an Assistant Front Office Manager?

    Typically a Diploma is required, with 1+ years of experience in the field.

  • What is the demand for Assistant Front Office Manager in the GCC?

    The role is actively hired across Bahrain, Oman, Qatar, with consistent demand from both local and multinational employers.

  • What skills are needed for an Assistant Front Office Manager role?

    Key skills include iso, communication, safety, Excel, ERP, compliance, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as an Assistant Front Office Manager in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

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