Sales Operations - OLX Lebanon

About OLX

OLX Lebanon is the #1 marketplace for selling and buying online in Lebanon. Our aim is to upgrade people’s lives by facilitating deals and identifying attractive opportunities for individuals and businesses. Our broader vision is to strengthen local economies, empower small businesses and help everyone in making smarter choices for themselves, the market and the planet. OLX Lebanon is proudly rooted in the local market while bringing global marketplace standards to our users. Our team is driven by innovation, agility, and a deep understanding of the Lebanese consumer landscape. We embrace a culture of ownership, creativity, and purpose—where every team member contributes to building smarter solutions that truly make a difference in people’s everyday lives.

About The Role

As a Sales Operation Executive, you will be responsible for processing contracts and legal documents, making modifications on the client packages/orders, escalating complaints across a number of communication channels, and visiting clients to follow up on their accounts and support the sales team.

• Serve as internal sales support for the Sales team, contributing to the achievement of assigned sales quotas and business objectives.
• Assist the Sales team with client account activation, setup, and dashboard maintenance.
• Manage existing client accounts by identifying opportunities to improve listing performance, maximize service utilization, and increase the value clients get from their subscriptions.
• Identify upselling and cross-selling opportunities within existing accounts to drive revenue growth and increase account value.
• Monitor client account health, quality metrics, and overall performance to identify potential risks, ensure compliance with company policies, and support client retention and timely renewals.
• Conduct client service visits to strengthen relationships, understand client needs, assess satisfaction, address challenges, and identify opportunities for improvement and business growth.
• Analyze consumer behavior, customer engagement, and market trends through available reports and dashboards to generate insights and recommend data-driven actions that improve client performance.
• Communicate effectively with clients to manage expectations, address their needs, and ensure a high level of service satisfaction.
• Maintain accurate CRM records and dashboards by following up with the team to ensure all required information is properly updated.
• Support lead generation and database enrichment through online and offline research, while organizing and maintaining lead sources to support pipeline management.
• Follow up on clients’ monthly payments and coordinate with the Finance team to ensure timely collections and a smooth cash flow process.
• Handle B2C clients’ special requests and coordinate with the relevant departments to ensure timely resolution.
• Liaise with Finance, Customer Support, Legal, Tech , Analytics and Marketing departments to address sales-related and client-related matters.
• Coordinate and participate in on-ground events in collaboration with the Sales team and other departments.
• Collect market insights and stay up to date with developments and trends in the real estate and automotive markets, as well as relevant local industry news.
• Meet or exceed the performance targets and KPIs established by the line manager.

Requirements

• Bachelor’s degree in Business Administration is preferred.
• 1 - 2 years of experience in a relevant position.
• Highly computer literate, adept at Excel, PowerPoint, and highly online savvy.
• Fluent in both English and Arabic.
• Familiarity with the OLX Lebanon website.
• Excellent communication, organizing and administrative skills.
• Ability to work in a target driven company.
• An energetic, mature, accountable, self-driven, fast learner and has strong analytical skills.

Benefits

• A fast-paced, high-performing team.
• Rewards & Recognitions
• Learning & Development opportunities

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