Tabbio
الإدارة والدعم · وصف وظيفي

ممثل خدمة العملاء

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across bahrain, kuwait, qatar with 15 recent postings.

إعلانات الخليج
15
الأسواق النشطة
5
الخبرة المعتادة
3+ years
المهام الرئيسية
  • 01solving techniques, and following up to ensure resolution. Collaborate with cross
  • 02functional teams to address customer feedback and improve service delivery, fostering a culture of continuous improvement. Provide product knowledge and guidance to customers, ensuring they are well
  • 03Customer Communication & Support
  • 04Handle customer inquiries and complaints in Arabic (and basic English if required) via phone calls, emails, WhatsApp, and social media platforms.
  • 05Respond promptly and professionally to customer queries related to orders, designs, production status, delivery, installation, and after
  • 06Provide clear and accurate information to customers, ensuring a positive brand image of QAF Closets.
  • 07Issue Resolution & Coordination
  • 08Log customer complaints and service requests accurately and follow up until closure.
  • 09Coordinate internally with Sales, Design, Production, and Installation teams to resolve customer issues.
  • 10Escalate complex or unresolved issues to management with proper documentation.
  • 11Ensure customer commitments are tracked and fulfilled within agreed timelines.
  • 12Order & Service Follow
المؤهلات المطلوبة
  • — (spoken and written) is mandatory.
  • — solving and coordination skills.
  • — Ability to handle multiple communication channels (calls, emails, social media).
  • — Basic computer skills and familiarity with CRM systems.
  • — Patient, customer
  • — focused, and well
  • — Job Types: Full
  • — time, Permanent
المؤهلات المفضّلة
  • — Good communication skills; English proficiency is an advantage.
  • — Previous experience in customer service, call center, or client coordination (interior design / furniture industry preferred).
  • — 3 years of customer service experience with quoting experience strongly preferred
  • — Experience in interpreting testing procedures and requirements desired

المهارات المطلوبة

customer servicecommunicationcrmexcelerpenglishReading ComprehensionActive Listening

الأدوات والتقنيات

crmexcelerpteamsActive Data Online WebChatAdobe AcrobatAdobe Creative Cloud softwareAdobe IllustratorAdobe PhotoshopADP Workforce NowAirtableApple KeynoteApple macOSApplied Systems VisionAS/400 DatabaseAstute Solutions PowerCenter

شركات نرى أنها توظّف

  • POWER STAR MARKETING MANAGMENT LLC
  • LGMCORP FZ-LLC
  • Confidential
  • kokio kitchens trading llc
  • Domus Flower LLC
  • Kuwait Finance House
  • Easa Husain Al-Yousifi & Sons co.
  • Strike A Pose

التوظيف حاضر في

  • bahrain
  • kuwait
  • qatar
  • saudi
  • uae
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