Customer Service Representative Job Description
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across Bahrain, Kuwait, Qatar with 15 recent postings.
A Customer Service Representative in the GCC region requires customer service, communication, CRM, Excel, ERP. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. This role is in demand across the Gulf Cooperation Council countries.
Customer Service Representative salary in the UAE
Median monthly gross in AED for a mid-level Customer Service Representative. See the full breakdown by country and seniority.
- 01Handle customer inquiries and complaints in Arabic (and basic English if required) via phone calls, emails, WhatsApp, and social media platforms.
- 02Respond promptly and professionally to customer queries related to orders, designs, production status, delivery, installation, and after
- 03Provide clear and accurate information to customers, ensuring a positive brand image of QAF Closets.
- 04Log customer complaints and service requests accurately and follow up until closure.
- 05Coordinate internally with Sales, Design, Production, and Installation teams to resolve customer issues.
- 06Escalate complex or unresolved issues to management with proper documentation.
- 07Ensure customer commitments are tracked and fulfilled within agreed timelines.
- 08Track order progress and proactively update customers on status, delays, or changes.
- 09Follow up on pending actions with internal teams to avoid customer dissatisfaction.
- 10Confirm customer satisfaction after issue resolution or service completion.
- — (spoken and written) is mandatory.
- — solving and coordination skills.
- — Ability to handle multiple communication channels (calls, emails, social media).
- — Basic computer skills and familiarity with CRM systems.
- — Patient, customer
- — focused, and well
- — Job Types: Full
- — time, Permanent
- — Good communication skills; English proficiency is an advantage.
- — Previous experience in customer service, call center, or client coordination (interior design / furniture industry preferred).
- — 3 years of customer service experience with quoting experience strongly preferred
- — Experience in interpreting testing procedures and requirements desired
- — Diploma
Required skills
Preferred skills
Tools & technologies
Hiring companies we see
- POWER STAR MARKETING MANAGMENT LLC
- LGMCORP FZ-LLC
- Confidential
- kokio kitchens trading llc
- Domus Flower LLC
- Kuwait Finance House
- Easa Husain Al-Yousifi & Sons co.
- Strike A Pose
Hired across
- Bahrain
- Kuwait
- Qatar
- Saudi Arabia
- United Arab Emirates
What does a Customer Service Representative do in the GCC?
A Customer Service Representative in the GCC performs core duties related to customer service, communication, CRM, adapted to the regional business environment and regulatory framework.
What qualifications do I need to be a Customer Service Representative?
Typically a Diploma is required, with 3+ years of experience in the field.
What is the demand for Customer Service Representative in the GCC?
The role is actively hired across Bahrain, Kuwait, Qatar, with consistent demand from both local and multinational employers.
What skills are needed for a Customer Service Representative role?
Key skills include customer service, communication, CRM, Excel, ERP, english, along with strong communication and teamwork abilities.
Do I need Arabic to work as a Customer Service Representative in the GCC?
Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.
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