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الضيافة والسياحة · وصف وظيفي

Front Office Manager

A Front Office Manager is responsible for key functions within their domain of expertise. In the GCC market, this role is actively hired across kuwait, oman, qatar with 32 recent postings.

إعلانات الخليج
32
الأسواق النشطة
5
الخبرة المعتادة
2+ years
المهام الرئيسية
  • 01in employees' absence.
  • 02Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • 03Provides services that are above and beyond for customer satisfaction and retention.
  • 04Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • 05Helps employees to provide excellent customer service.
  • 06Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service
  • 07Responds to and handles guest problems and complaints.
  • 08Sets a positive example for guest relations.
  • 09Observes service behaviors of employees and provides feedback to individuals.
  • 10Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • 11Ensures employees understand customer service expectations and parameters.
  • 12Interacts with guests to obtain feedback on product quality and service levels.
المؤهلات المطلوبة
  • — Additional Information
  • — College degree in hotel management or related field
  • — Previous experience in a Front Office management role
  • — Strong commercial/business acumen
  • — Passion for leadership
  • — Fluent in English, both spoken and written
  • — Remote Location
  • — with Front Office leadership experience in luxury or ultra
المؤهلات المفضّلة
  • — Good command of the English language written and spoken. Other foreign languages (spoken) an advantage

المهارات المطلوبة

leadershipexcelcompliancecommunicationenglishcustomer serviceerpiso

الأدوات والتقنيات

excelerp

شركات نرى أنها توظّف

  • Confidential Careers
  • Marriott International, Inc
  • InterContinental
  • AccorHotels
  • Anantara Hotels & Resorts
  • Zulal Wellness Resort by Chiva-Som
  • Saudi Arabia Jobs
  • The Ritz-Carlton

التوظيف حاضر في

  • kuwait
  • oman
  • qatar
  • saudi
  • uae
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أدوار ذات صلة

المزيد من الأدوار في الضيافة والسياحة

أدوات مجانية · 04

أدوات مجانية إضافية

كل ما تحتاجه لدورك القادم في الخليج. بلا تسجيل، بلا اشتراك — الأدوات فقط.