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Front Office Manager Job Description

A Front Office Manager's day-to-day work in Hospitality & Tourism centres on Compliance, Excel and ERP. In the GCC market, this role is actively hired across Kuwait, Oman, Qatar with 32 recent postings.

Gulf postings
32
Active markets
5
Typical experience
2+ years
In brief

A Front Office Manager in the GCC region requires leadership, Excel, compliance, communication, english. Employers typically expect 2+ years of experience for Hospitality & Tourism roles at this level. This role is in demand across the Gulf Cooperation Council countries.

Front Office Manager salary in the UAE

Median monthly gross in AED for a mid-level Front Office Manager. See the full breakdown by country and seniority.

25th percentile
11,500
Median
17,500
75th percentile
25,500
See salary ranges

Key responsibilities

  • 01Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • 02Provides services that are above and beyond for customer satisfaction and retention.
  • 03Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • 04Helps employees to provide excellent customer service.
  • 05Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service
  • 06Responds to and handles guest problems and complaints.
  • 07Sets a positive example for guest relations.
  • 08Observes service behaviors of employees and provides feedback to individuals.
  • 09Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • 10Ensures employees understand customer service expectations and parameters.
  • 11Interacts with guests to obtain feedback on product quality and service levels.
  • 12Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies

Required qualifications

  • : Additional Information
  • : College degree in hotel management or related field
  • : Previous experience in a Front Office management role
  • : Strong commercial/business acumen
  • : Passion for leadership
  • : Fluent in English, both spoken and written
  • : Remote Location
  • : with Front Office leadership experience in luxury or ultra

Preferred qualifications

  • : Good command of the English language written and spoken. Other foreign languages (spoken) an advantage

Education requirements

  • : Associate degree

Required skills

leadershipexcelcompliancecommunicationenglishcustomer serviceerpiso

Preferred skills

arabicsafety

Tools & technologies

excelerp

Hiring companies we see

  • Confidential Careers
  • Marriott International, Inc
  • InterContinental
  • AccorHotels
  • Anantara Hotels & Resorts
  • Zulal Wellness Resort by Chiva-Som
  • Saudi Arabia Jobs
  • The Ritz-Carlton

Hired across

  • Kuwait
  • Oman
  • Qatar
  • Saudi Arabia
  • United Arab Emirates

FAQ

  • What does a Front Office Manager do in the GCC?

    A Front Office Manager in the GCC performs core duties related to leadership, Excel, compliance, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Front Office Manager?

    Typically an Associate degree is required, with 2+ years of experience in the field.

  • What is the demand for Front Office Manager in the GCC?

    The role is actively hired across Kuwait, Oman, Qatar, with consistent demand from both local and multinational employers.

  • What skills are needed for a Front Office Manager role?

    Key skills include leadership, Excel, compliance, communication, english, customer service, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Front Office Manager in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

See salary rangesOpen in JD generator

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