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Hospitality & Tourism · Job description

Front Office Manager Job Description

A Front Office Manager's day-to-day work in Hospitality & Tourism centres on Compliance, Excel and ERP. In the GCC market, this role is actively hired across Kuwait, Oman, Qatar with 32 recent postings.

GCC postings
32
Active markets
5
Typical experience
2+ years
In brief

A Front Office Manager in the GCC region requires leadership, Excel, compliance, communication, english. Employers typically expect 2+ years of experience for Hospitality & Tourism roles at this level. This role is in demand across the Gulf Cooperation Council countries.

Salary snapshot

Front Office Manager salary in the UAE

Median monthly gross in AED for a mid-level Front Office Manager. See the full breakdown by country and seniority.

25th percentile
11,500
Median
17,500
75th percentile
25,500
See salary ranges →
Key responsibilities
  • 01Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
  • 02Provides services that are above and beyond for customer satisfaction and retention.
  • 03Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • 04Helps employees to provide excellent customer service.
  • 05Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service
  • 06Responds to and handles guest problems and complaints.
  • 07Sets a positive example for guest relations.
  • 08Observes service behaviors of employees and provides feedback to individuals.
  • 09Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
  • 10Ensures employees understand customer service expectations and parameters.
  • 11Interacts with guests to obtain feedback on product quality and service levels.
  • 12Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects and Policies
Required qualifications
  • — Additional Information
  • — College degree in hotel management or related field
  • — Previous experience in a Front Office management role
  • — Strong commercial/business acumen
  • — Passion for leadership
  • — Fluent in English, both spoken and written
  • — Remote Location
  • — with Front Office leadership experience in luxury or ultra
Preferred qualifications
  • — Good command of the English language written and spoken. Other foreign languages (spoken) an advantage
Education requirements
  • — Associate degree

Required skills

leadershipexcelcompliancecommunicationenglishcustomer serviceerpiso

Preferred skills

arabicsafety

Tools & technologies

excelerp

Hiring companies we see

  • Confidential Careers
  • Marriott International, Inc
  • InterContinental
  • AccorHotels
  • Anantara Hotels & Resorts
  • Zulal Wellness Resort by Chiva-Som
  • Saudi Arabia Jobs
  • The Ritz-Carlton

Hired across

  • Kuwait
  • Oman
  • Qatar
  • Saudi Arabia
  • United Arab Emirates
FAQ

  • What does a Front Office Manager do in the GCC?

    A Front Office Manager in the GCC performs core duties related to leadership, Excel, compliance, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Front Office Manager?

    Typically an Associate degree is required, with 2+ years of experience in the field.

  • What is the demand for Front Office Manager in the GCC?

    The role is actively hired across Kuwait, Oman, Qatar, with consistent demand from both local and multinational employers.

  • What skills are needed for a Front Office Manager role?

    Key skills include leadership, Excel, compliance, communication, english, customer service, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Front Office Manager in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

See salary ranges →Open in JD generator →
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