Learning Manager Job Description
A Learning Manager's day-to-day work in Admin & Support centres on Excel, Leadership and Customer Service. In the GCC market, this role is actively hired across Saudi with 2 recent postings.
A Learning Manager in the GCC region requires Excel, leadership, customer service. Employers typically expect 2+ years of experience for Admin & Support roles at this level. This role is in demand across the Gulf Cooperation Council countries.
Learning Manager salary in the UAE
Median monthly gross in AED for a mid-level Learning Manager. See the full breakdown by country and seniority.
Key responsibilities
- 01Promotes and informs employees about all training programs.
- 02Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- 03Helps employees identify specific behaviors that will contribute to service excellence.
- 04Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- 05Meets with training cadre on a regular basis to support training efforts.
- 06Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness
- 07Monitors enrollment and attendance at training classes.
- 08Meets regularly with participants to assess progress and address concerns.
- 09Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- 10Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- 11Measures transfer of learning from training courses to the operation.
- 12Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets
Required qualifications
- : . CORE WORK ACTIVITIES Administering Employee Training Programs
- : Promotes and informs employees
Education requirements
- : Bachelor's degree
Required skills
Tools & technologies
Hiring companies we see
- Marriott International, Inc
- The Ritz-Carlton
Hired across
- Saudi Arabia
FAQ
What does a Learning Manager do in the GCC?
A Learning Manager in the GCC performs core duties related to Excel, leadership, customer service, adapted to the regional business environment and regulatory framework.
What qualifications do I need to be a Learning Manager?
Typically a Bachelor's degree is required, with 2+ years of experience in the field.
What is the demand for Learning Manager in the GCC?
The role is actively hired across Saudi, with consistent demand from both local and multinational employers.
What skills are needed for a Learning Manager role?
Key skills include Excel, leadership, customer service, along with strong communication and teamwork abilities.
Do I need Arabic to work as a Learning Manager in the GCC?
Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.
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