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Telephone Supervisor Job Description

Provide information by accessing alphabetical, geographical, or other directories. In the GCC market, this role is actively hired across Bahrain with 2 recent postings.

Gulf postings
2
Active markets
1
Typical experience
N/A
In brief

A Telephone Supervisor in the GCC region requires communication, customer service, safety, iso, Reading Comprehension. Provide information by accessing alphabetical, geographical, or other directories. This role is in demand across the Gulf Cooperation Council countries.

Telephone Supervisor salary in the UAE

Median monthly gross in AED for a mid-level Telephone Supervisor. See the full breakdown by country and seniority.

25th percentile
12,000
Median
18,500
75th percentile
27,000

Key responsibilities

  • 01What will I be doing?
  • 02Assist the Front Office Manager with the daily department operations
  • 03Achieve positive outcomes from Guest queries in a timely and efficient manner
  • 04Accept and deliver all messages correctly and promptly for both Guests and management
  • 05Handle emergency calls immediately and relay complete and accurate information, as required
  • 06Demonstrate a high level of customer service at all times
  • 07Comply with hotel security, fire regulations and all health and safety legislation
  • 08Attend appropriate training courses, when required

Required qualifications

  • : A Telephone Supervisor assists the Front Office Manager with daily operations and ensures on
  • : time and accurate handling of Guest and management messages, enquiries and emergencies.
  • : What will I be doing?
  • : As a Telephone Supervisor, you will assist the Front Office Manager with daily operations and ensures on
  • : Assist the Front Office Manager with the daily department operations
  • : Achieve positive outcomes from Guest queries in a timely and efficient manner
  • : Accept and deliver all messages correctly and promptly for both Guests and management

Preferred qualifications

  • : It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Education requirements

  • : High School Diploma

Required skills

communicationcustomer servicesafetyisoReading ComprehensionActive ListeningSpeakingCritical Thinking

Preferred skills

Social PerceptivenessService Orientation

Tools & technologies

Computer aided dispatch softwareHandheld computer device softwareMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft WordOperating system softwareVideo conference softwareWord processing software

Hiring companies we see

  • Hilton

Hired across

  • Bahrain

FAQ

  • What does a Telephone Supervisor do in the GCC?

    A Telephone Supervisor in the GCC performs core duties related to communication, customer service, safety, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Telephone Supervisor?

    Typically a High School Diploma is required, with relevant experience of experience in the field.

  • What is the demand for Telephone Supervisor in the GCC?

    The role is actively hired across Bahrain, with consistent demand from both local and multinational employers.

  • What skills are needed for a Telephone Supervisor role?

    Key skills include communication, customer service, safety, iso, Reading Comprehension, Active Listening, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Telephone Supervisor in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

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