Senior Cargo Customer Service Agent Job Description
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across Qatar with 2 recent postings.
A Senior Cargo Customer Service Agent in the GCC region requires customer service, arabic, communication, Excel, presentation. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. This role is in demand across the Gulf Cooperation Council countries.
Senior Cargo Customer Service Agent salary in the UAE
Median monthly gross in AED for a mid-level Senior Cargo Customer Service Agent. See the full breakdown by country and seniority.
Key responsibilities
- 01Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- 02Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- 03Check to ensure that appropriate changes were made to resolve customers' problems.
- 04Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- 05Determine charges for services requested, collect deposits or payments, or arrange for billing.
- 06Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- 07Refer unresolved customer grievances to designated departments for further investigation.
Required qualifications
- : High School, Diploma, Bachelor’s degree or equivalent with minimum 2 years of experience in customer service in logistics and air transportation industry.
- : Knowledge of cargo reservation, acceptance and handling processes.
- : Strong communication skills with excellent command of English (verbal and written)
- : Proficiency in MS Office tools with strong presentation and reporting skills.
- : A proactive mindset with the ability to work independently and manage multiple tasks in a fast
- : paced environment.
Preferred qualifications
- : Proficiency in French and Arabic is preferred and will be considered an asset.
Education requirements
- : Bachelor's degree
Required skills
Preferred skills
Tools & technologies
Hiring companies we see
- People Dynamics
- Qatar Airways
Hired across
- Qatar
FAQ
What does a Senior Cargo Customer Service Agent do in the GCC?
A Senior Cargo Customer Service Agent in the GCC performs core duties related to customer service, arabic, communication, adapted to the regional business environment and regulatory framework.
What qualifications do I need to be a Senior Cargo Customer Service Agent?
Typically a Bachelor's degree is required, with 2+ years of experience in the field.
What is the demand for Senior Cargo Customer Service Agent in the GCC?
The role is actively hired across Qatar, with consistent demand from both local and multinational employers.
What skills are needed for a Senior Cargo Customer Service Agent role?
Key skills include customer service, arabic, communication, Excel, presentation, english, along with strong communication and teamwork abilities.
Do I need Arabic to work as a Senior Cargo Customer Service Agent in the GCC?
Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.
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