End User Support Specialist Job Description
Provide technical assistance to computer users. In the GCC market, this role is actively hired across Oman with 2 recent postings.
An End User Support Specialist in the GCC region requires Excel, communication, customer service, ERP, microsoft office. Provide technical assistance to computer users. This role is in demand across the Gulf Cooperation Council countries.
End User Support Specialist salary in the UAE
Median monthly gross in AED for a mid-level End User Support Specialist. See the full breakdown by country and seniority.
Key responsibilities
- 01Troubleshoot hardware, software, operating system (Windows/Mac).
- 02Troubleshoot basis network related issues.
- 03Coordinate with L2/L3 teams for escalated issues and follow up on pending items.
- 04Support common applications like Microsoft 365, Outlook, Teams, Zoom, and standard business productivity tools.
- 05Perform user account management (AD, O365), password resets, and access provisioning.
- 06Maintaining daily backup checks and validation.
- 07Maintain asset inventory and update records for hardware and software deployed.
- 08Ensure SLA adherence and contribute to periodic reporting of support metrics.
Required qualifications
- : 5+ years of experience in a desktop support/helpdesk or end
- : user support environment.
- : Strong knowledge of Windows OS (7/10/11), macOS, and Microsoft Office 365.
- : Familiarity with Active Directory, O365 and basic networking
- : on experience in hardware troubleshooting and software installations.
- : Excellent interpersonal, communication, and customer service skills.
- : Ability to multitask, prioritize, and manage time effectively in a fast
- : paced environment.
Education requirements
- : Bachelor's degree
Required skills
Preferred skills
Tools & technologies
Hiring companies we see
- Noventiq WLL
Hired across
- Oman
FAQ
What does an End User Support Specialist do in the GCC?
An End User Support Specialist in the GCC performs core duties related to Excel, communication, customer service, adapted to the regional business environment and regulatory framework.
What qualifications do I need to be an End User Support Specialist?
Typically a Bachelor's degree is required, with 5+ years of experience in the field.
What is the demand for End User Support Specialist in the GCC?
The role is actively hired across Oman, with consistent demand from both local and multinational employers.
What skills are needed for an End User Support Specialist role?
Key skills include Excel, communication, customer service, ERP, microsoft office, word, along with strong communication and teamwork abilities.
Do I need Arabic to work as an End User Support Specialist in the GCC?
Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.
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