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Technology · Job description

Technical Support Engineer

Write technical materials, such as equipment manuals, appendices, or operating and maintenance instructions. In the GCC market, this role is actively hired across bahrain, qatar, saudi with 14 recent postings.

GCC postings
14
Active markets
4
Typical experience
15+ years
Key responsibilities
  • 01Provide advanced (Tier 3) technical support, ensuring fast issue identification, resolution, and escalation when needed.
  • 02Work closely with Tier 1 and Tier 2 support, DevOps, and backend developers to solve code
  • 03Design, develop, and maintain internal automation tools to optimize workflow and reduce manual processes.
  • 04Build dashboards and monitoring solutions to track system performance and incident trends.
  • 05Collaborate with backend teams using Java / Spring Boot to troubleshoot and enhance APIs and microservices.
  • 06Document troubleshooting processes, root cause analyses, and best practices for the internal knowledge base.
  • 07Support incident management, ensuring 24/7 stability of Binance’s trading platform and related systems.
  • 08Continuously explore new technologies and best practices in backend, automation, and Web3 infrastructure.
  • 09Organize material and complete writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
  • 10Maintain records and files of work and revisions.
  • 11Edit, standardize, or make changes to material prepared by other writers or establishment personnel.
  • 12Select photographs, drawings, sketches, diagrams, and charts to illustrate material.
Required qualifications
  • — Bachelor’s degree in Computer Science, Software Engineering, or related field.
  • — 5~15 years of experience in technical support, DevOps, or backend engineering for large
  • — Strong debugging and troubleshooting skills across distributed systems and trading or payment platforms.
  • — on experience with Linux, Kubernetes, and CI/CD pipelines.
  • — Familiar with network protocols (HTTP, TCP/IP) and RESTful API troubleshooting.
  • — Knowledge of MySQL and performance tuning; NoSQL (MongoDB, Redis) is a plus.
  • — Fluent in English and Mandarin, to coordinate with global stakeholders.
  • — Background in Java backend development and microservice troubleshooting.
Preferred qualifications
  • — Proficiency in Java (preferred), Python, or Rust; experience with Spring Boot and microservices is a plus.
  • — Preferred Qualifications

Required skills

javaenglishpythonsqlartificial intelligencekubernetesgitReading Comprehension

Tools & technologies

javateamskubernetespythonmysqlmongodbredisgitAdobe AcrobatAdobe CaptivateAdobe Creative Cloud softwareAdobe DreamweaverAdobe FrameMakerAdobe IllustratorAdobe InDesignAdobe Photoshop

Hiring companies we see

  • Binance
  • Hilti Emirates
  • Intertec Systems
  • Al-Futtaim
  • Norconsult Telematics
  • Emdad By Elm
  • Hays
  • Information & Communication Technology - Digital

Hired across

  • bahrain
  • qatar
  • saudi
  • uae
FAQ

  • What does a Technical Support Engineer do in the GCC?

    A Technical Support Engineer in the GCC performs core duties related to java, english, python, adapted to the regional business environment and regulatory framework.

  • What qualifications do I need to be a Technical Support Engineer?

    Typically a Bachelor's degree is required, with 15+ years of experience in the field.

  • What is the demand for Technical Support Engineer in the GCC?

    The role is actively hired across bahrain, qatar, saudi, with consistent demand from both local and multinational employers.

  • What skills are needed for a Technical Support Engineer role?

    Key skills include java, english, python, sql, artificial intelligence, kubernetes, along with strong communication and teamwork abilities.

  • Do I need Arabic to work as a Technical Support Engineer in the GCC?

    Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.

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