Customer Service Manager - Order Fulfillment Job Description
Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. In the GCC market, this role is actively hired across Saudi with 2 recent postings.
A Customer Service Manager - Order Fulfillment in the GCC region requires communication, leadership, customer service, logistics, inventory. Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. This role is in demand across the Gulf Cooperation Council countries.
Customer Service Manager - Order Fulfillment salary in the UAE
Median monthly gross in AED for a mid-level Customer Service Manager - Order Fulfillment. See the full breakdown by country and seniority.
Key responsibilities
- 01Job Requirements Include:
- 02Oversee daily Customer Service operations to ensure optimal performance, efficiency, and service quality.
- 03Continuously review, map, and improve departmental processes to enhance efficiency, productivity, and compliance.
- 04Implement and manage Daily Management tools, including backlog monitoring and revenue recognition analysis.
- 05Support commercial forecast accuracy by providing informed estimates throughout the reporting period.
- 06Process purchase orders from NUPCO, channel partners, and direct customers within the assigned region when required.
- 07Ensure timely and accurate invoicing, including management of monthly billing cycles.
- 08Maintain clear, proactive communication with customers regarding order status, delivery timelines, inventory availability, and backorder situations.
- 09Respond to customer inquiries related to pricing, product availability, delivery schedules, order status, warranties, and discontinued products.
- 10Coordinate with the Planning team to ensure timely stock availability and optimal allocation from internal warehouses.
- 11Maintain and regularly update multiple pricing lists.
Required qualifications
- : Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, or a related field (or equivalent).
- : 10 years of experience in customer service, order management, supply chain, or operations.
- : 5 years of proven leadership or people
- : management experience.
- : Strong knowledge of order
- : cash processes, supply chain operations, and export control / international trade regulations.
- : Proficiency in ERP, CRM, and Order Management Systems (e.g., SAP, Oracle, or equivalent).
- : Solid understanding of forecasting, inventory management, backlog control, and revenue recognition principles.
Education requirements
- : Bachelor's degree
Required skills
Preferred skills
Tools & technologies
Hiring companies we see
- Beckman Coulter Diagnostics
Hired across
- Saudi Arabia
FAQ
What does a Customer Service Manager - Order Fulfillment do in the GCC?
A Customer Service Manager - Order Fulfillment in the GCC performs core duties related to communication, leadership, customer service, adapted to the regional business environment and regulatory framework.
What qualifications do I need to be a Customer Service Manager - Order Fulfillment?
Typically a Bachelor's degree is required, with 5-10 years of experience in the field.
What is the demand for Customer Service Manager - Order Fulfillment in the GCC?
The role is actively hired across Saudi, with consistent demand from both local and multinational employers.
What skills are needed for a Customer Service Manager - Order Fulfillment role?
Key skills include communication, leadership, customer service, logistics, inventory, Excel, along with strong communication and teamwork abilities.
Do I need Arabic to work as a Customer Service Manager - Order Fulfillment in the GCC?
Arabic language proficiency is often preferred but not always required. It depends on the employer, sector, and client-facing nature of the role.
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